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1st/ 2nd line support, helpdesk

 

I am a hardworking IT graduate with over 2 years working experience in System Support and maintenance and customer service experience. I will contribute to the growth and service of my next employer and would bring enthusiasm to the job.

KEY STRENGHTS
Good tele manner
Able to build up good relationships with other staff and customers
Work well with little or no supervision
Excellent team playing skills
Punctual and reliable
Organized and methodical approach to work
Always willing to learn new skills

SKILLS
Microsoft Office 97/ 2000- Excel, Word, PowerPoint, Access,Outlook
Windows Operating Systems- 95/98/2000/NT 4.0/XP
Ethernet and LAN Networks
Fast Typing
Lotus Notes
PC and printer installation and repairs
Customer Service

Based in:

United Kingdom

Work experience

5 years in employment in full time jobs

Previous jobs

2002 - 2003   Global Home Loans
Handling high volumes of calls regarding mortgages and providing first class customer service
Ensuring calls are correctly logged on Homebase and call flow procedures are adhered to at all times
Being proactive and giving more ideas or suggestions where improvements can be made
Using accurate mortgage knowledge to deal with customers
Servicing mortgages
Providing first line support to customers
2001 - 2002   Nigerian Breweries Plc
Maintenance of Company Database.
Installation, maintenance and repairs of all computers and peripherals in the various departments of the company.
Ensuring the smooth running of all software (KEA, MAXIMO, BCS, QUALASS, Microsoft Office, Lotus notes).
Fully involved in the installations and maintenance of Microsoft windows 95/98/00/NT /XP (all versions).
Supporting staff in the e-learning center and training them to use Office 97 and 2000 packages.
Virus Management and prevention.
First and Second Line support.
2001 - 2001   Macloy Limited
Installation, maintenance and repair of all company PC?s
Staff training ? Desktop publishing and Internet appreciation
First and second line support.
1998 - 1998   C-side data Limited
Installation, maintenance and repairs of computers
Creating help files for accounting and HR packages
Some office administration.
First line support.

Education

   BSc. Computer Science

Skills

Skill Experience Arrow down Level Last used
Word (Microsoft)  5 years professional  4 of 5 2006
Powerpoint (Microsoft)  5 years professional  5 of 5 2006
PC repair/maintenance (HW)  5 years professional  4 of 5 2006
Office (Microsoft)  5 years professional  4 of 5 2006
Lotus Notes  5 years professional  4 of 5 2006
Installation & configuration (HW/SW)  5 years professional  4 of 5 2006
Excel (Microsoft)  5 years professional  4 of 5 2006
Antivirus (strategy)  5 years professional  4 of 5 2006
WordPerfect  2 years professional  3 of 5 2006
Windows NT (Microsoft)  2 years professional  3 of 5 2006
Windows 95/98/ME/XP (Microsoft)  2 years professional  3 of 5 2006
Windows 2000 / XP Pro (Microsoft)  2 years professional  3 of 5 2006
Training (IT)  2 years professional  3 of 5 2006
TCP/IP  2 years professional  3 of 5 2006
System administration  2 years professional  3 of 5 2006
Presentations  2 years professional  3 of 5 2006
Photoshop (Adobe)  2 years professional  3 of 5 2006
Pagemaker (Adobe)  2 years professional  3 of 5 2006
NT4  2 years professional  3 of 5 2006
LAN / Ethernet  2 years professional  3 of 5 2006
Helpdesk  2 years professional  3 of 5 2006
Call Centre  2 years professional  3 of 5 2006
Security  1 years professional  2 of 5 2006
Visual Basic (VB/VBA)    1 of 5 2006
Project (Microsoft)    1 of 5 2006
Data Analysis/Data Modelling    1 of 5 2006
COBOL    1 of 5 2006
C++    1 of 5 2006
1 = Lowest level, 5 = Highest level

Language Skills

Language Oral Written
English  5 of 5 5 of 5
French  2 of 5 2 of 5

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