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Technical Support Analyst

 

I am determined and committed to achieving to the highest possible standards in any industry. Enthusiasm and a keen interest is focusing me to learn and develop new skills, as well as perfecting existing knowledge of computers and their applications and development. Reliability and willingness to take on any challenge that will give me experience, makes me adaptable and flexible as well as keen to learn.

Based in:

United Kingdom

Work experience

7 years in employment in full time jobs

Previous jobs

2001 -    Ballast Plc
Ballast Plc ~ 2nd Line Technical Support Analyst (June 2002 ? Present)

Responsible for onsite repair and troubleshooting of client machines, servers, and network equipment, both hardware and software to over 400 people in 15 fixed offices and multiple remote offices in Southern England. I am involved in deploying Novell Netware 6 servers to my offices and upgrading all client machines to Windows 2000. I still maintain responsibility for all Windows Servers and I am heavily involved in the deployment of 2000 Professional via Zen Works and Windows deployment tools.

Ballast Plc ~ First Line Technical Support ( Helpdesk ) (May 2001 ? June 2002)

Providing telephone support to over 1200 users, Routine maintenance and monitoring of servers both on site and remotely. I am responsible for troubleshooting, administering, maintaining and installing our Windows 2000 servers.
Provide some hardware support and diagnostics of client machines.
Monitoring Backup regimes using Arcserve for Novell and NT.Also solely responsible for all backup/restore operations using BackupExec for Netware.
Solving user problems with software such as MS Office 2000, Lotus Notes, C.O.I.N.S (Unix based Databases) as well as networking issues such as cabling and connectivity across the WAN and LAN.

Certifications / Courses

MCP Windows 2000 Server ()

Skills

Skill Experience Arrow down Level Last used
Windows 95/98/ME/XP (Microsoft)  5 years professional  4 of 5 2007
Windows 2000 / XP Pro (Microsoft)  5 years professional  4 of 5 2007
System administration  5 years professional  4 of 5 2007
Support  5 years professional  4 of 5 2007
PC repair/maintenance (HW)  5 years professional  4 of 5 2007
Novell NetWare  5 years professional  4 of 5 2007
MultiSite  5 years professional  4 of 5 2007
Installation & configuration (HW/SW)  5 years professional  5 of 5 2007
Helpdesk  5 years professional  4 of 5 2007
ArcServe  5 years professional  4 of 5 2007
Terminal Server (Microsoft)  2 years professional  3 of 5 2007
RAID systems  2 years professional  3 of 5 2007
Outlook (Microsoft)  2 years professional  3 of 5 2007
Office (Microsoft)  2 years professional  3 of 5 2007
NT4  2 years professional  3 of 5 2007
Network Analyst  2 years professional  3 of 5 2007
Lotus Notes  2 years professional  3 of 5 2007
Lotus Domino  2 years professional  3 of 5 2007
LAN / Ethernet  2 years professional  3 of 5 2007
ISDN  2 years professional  3 of 5 2007
Excel (Microsoft)  2 years professional  3 of 5 2007
Client/Server  2 years professional  3 of 5 2007
Backup Exec  2 years professional  3 of 5 2007
Application Deployment  2 years professional  3 of 5 2007
Zenworks  1 years professional  2 of 5 2007
Disaster Recovery  1 years professional  2 of 5 2007
Citrix  1 years professional  2 of 5 2007
1 = Lowest level, 5 = Highest level

Language Skills

Language Oral Written
English  5 of 5 5 of 5

Job Type wishes

(chosen marked with Checkmark)

Checkmark Full time

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(chosen marked with Checkmark)

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    • United Kingdom
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