Supplier Manager

Over 26 years IT experience in, Supplier Management (BSLA, SSLA, OSLA, KPI, Contract Management, Business/Supplier Relations, Service Measurement & Benchmarking, Service Improvement), Outsourcing (ITT, Evaluation, Due Diligence, Service Description, Contract Negotiation, Transition, Delivery), Infrastructure (Management, Operations, Project, Disaster Recovery, Outsourcing, Transition, Improvements), Help Desk (Management, Operations, Project, Outsourcing, Transition, Improvements), Security Policy (BS7799 framework), Voice and Data Communications (Operation, Project, Strategy, Management, Outsourcing, Transition, Improvements) - General Government/Civil Service (Gcat, Scat, OJEC)

Industries worked in

Manufacturing - 12 years - Pirelli Tyres
Hotels/Catering/leisure - 9 years - Forte/Granada - (11,000 users)
Government - 4 years - CPS (Crown Prosecution Service) - (7,000 users), District Council

Strengths

Strong Supplier Manager
Strong, customer focused man manager and team builder.

Specializing in resolving under performing/poorly managed supplier services.

Used to working in Structured Prince 2/ITIL environments