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Trade floor support analyst

 

A diligent, confident IT Systems Engineer, widely experienced in support, installation & application. Looking for an opportunity to continue work within the City Financial Market in a contract or permanent position.

Strong interpersonal & customer skills, team working & communication.

Experienced in new system & application rollout, remote access provision, operational assessment, user support & training at all levels, backup, upgrades, project implementation & documentation.


Based in:

United Kingdom

Work experience

13 years in employment in full time jobs

Previous jobs

2002 - 2005   JPMorganChase
JP Morgan Chase
? Responsible for providing point of contact for customers for operational assessments
? Worked as part of a team of 17 staff; gained a good reputation for knowledge & help
? Became 1st & preferred point of contact for the traders; trained users to reduce problems
? Only member of the team to work consistently with CEOs & MDs; liaised with server team
? Operated at executive level providing VIP support, trouble-shooting & problem resolution
? Actively involved in all daily operational assessment & support of trade floor operations
? Enabled market data implementation & support for client organisations: Bloomberg,
? Reuters 3000, Marketsheet, Exceed, Adfin & Tibco; supported PDA & related equipment
? Provided desktop & server support for some 2000 users & more than 100 servers
? Conducted project management from implementation to final reporting documentation
? Rolled out XP & Notes 5 to trade floor & portable & mobile computing with RAS & VPN
? Supported all MS Office applications, with Excel & Access to VBA macro level
2000 - 2002   Dow Jones Newswires
? Responsible for providing user support & infrastructure administration & maintenance
? Managed the voice & data network run across 7 servers, 50 laptops & 80 desktops
? Maintained remote access over VPN connection to Reuters, Bloomberg & ICV Global Topic
? Provided user training to individuals & groups; supported peripherals & backup system
? Worked as sole point of contact for IT help; liaised with 3rd line support team at HQ
? Supported 2 main databases working shift patterns; managed cabling, phones, etc

Skills

Skill Experience Arrow down Level Last used
WINS  5 years professional  5 of 5 2006
Windows NT (Microsoft)  5 years professional  5 of 5 2006
Windows Dial-Up Networking  5 years professional  5 of 5 2006
Windows 95/98/ME/XP (Microsoft)  5 years professional  5 of 5 2006
Windows 3.X (Microsoft)  5 years professional  5 of 5 2006
Windows 2000 / XP Pro (Microsoft)  5 years professional  5 of 5 2006
Voice over IP / IP telephony  5 years professional  5 of 5 2006
Visio  5 years professional  5 of 5 2006
Video Conferencing  5 years professional  5 of 5 2006
UNIX (HP, SUN, AIX, SCO etc.)  5 years professional  5 of 5 2006
TokenRing  5 years professional  5 of 5 2006
Technical Analyst  5 years professional  5 of 5 2006
TCP/IP  5 years professional  5 of 5 2006
System administration  5 years professional  5 of 5 2006
Symantec Ghost  5 years professional  5 of 5 2006
Symantec Firewall  5 years professional  5 of 5 2006
Sybase  5 years professional  5 of 5 2006
Switches  5 years professional  5 of 5 2006
Support  5 years professional  5 of 5 2006
SQL-scripts  5 years professional  5 of 5 2006
SQL server (Microsoft)  5 years professional  5 of 5 2006
SQL databases  5 years professional  5 of 5 2006
SNMP  5 years professional  5 of 5 2006
SNA  5 years professional  5 of 5 2006
SMTP  5 years professional  5 of 5 2006
SMS (Microsoft)  5 years professional  5 of 5 2006
SCSI  5 years professional  5 of 5 2006
Routers  5 years professional  5 of 5 2006
Remote Access  5 years professional  5 of 5 2006
Remedy  5 years professional  5 of 5 2006
Photoshop (Adobe)  5 years professional  5 of 5 2006
Peregrine  5 years professional  5 of 5 2006
PeopleSoft  5 years professional  5 of 5 2006
PC repair/maintenance (HW)  5 years professional  5 of 5 2006
Pagemaker (Adobe)  5 years professional  5 of 5 2006
Outlook (Microsoft)  5 years professional  5 of 5 2006
OS/400  5 years professional  5 of 5 2006
OS/390  5 years professional  5 of 5 2006
OS/2  5 years professional  5 of 5 2006
Office (Microsoft)  5 years professional  5 of 5 2006
ODBC  5 years professional  5 of 5 2006
NT4  5 years professional  5 of 5 2006
Novell NetWare  5 years professional  5 of 5 2006
Network Engineer  5 years professional  5 of 5 2006
Network Analyst  5 years professional  5 of 5 2006
Macintosh  5 years professional  5 of 5 2006
Lotus SmartSuite  5 years professional  5 of 5 2006
Lotus Notes  5 years professional  5 of 5 2006
Lotus Domino  5 years professional  5 of 5 2006
Lotus 1-2-3  5 years professional  5 of 5 2006
LAN / Ethernet  5 years professional  5 of 5 2006
IT-Procurement  5 years professional  5 of 5 2006
IPX/SPX  5 years professional  5 of 5 2006
IP Strategy  5 years professional  5 of 5 2006
IP Peering  5 years professional  5 of 5 2006
IP Network Strategy  5 years professional  5 of 5 2006
HP Openview  5 years professional  5 of 5 2006
Helpdesk  5 years professional  5 of 5 2006
Hardware Engineer  5 years professional  5 of 5 2006
Frontpage (Microsoft)  5 years professional  5 of 5 2006
FoxPro  5 years professional  5 of 5 2006
Firewalls  5 years professional  5 of 5 2006
FileMaker  5 years professional  5 of 5 2006
Fidessa  5 years professional  5 of 5 2006
Exchange Server (Microsoft)  5 years professional  5 of 5 2006
Excel (Microsoft)  5 years professional  5 of 5 2006
EMEA  5 years professional  5 of 5 2006
Documentum  5 years professional  5 of 5 2006
DNS  5 years professional  5 of 5 2006
DHCP  5 years professional  5 of 5 2006
CorelDraw  5 years professional  5 of 5 2006
Citrix  5 years professional  5 of 5 2006
Cisco  5 years professional  5 of 5 2006
Basic  5 years professional  5 of 5 2006
Backup Exec  5 years professional  5 of 5 2006
ArcServe  5 years professional  5 of 5 2006
Appletalk  5 years professional  5 of 5 2006
Antivirus (strategy)  5 years professional  5 of 5 2006
Adobe Acrobat  5 years professional  5 of 5 2006
Active Directory (AD)  5 years professional  5 of 5 2006
1 = Lowest level, 5 = Highest level

Language Skills

Language Oral Written
English  5 of 5 5 of 5

Job Type wishes

(chosen marked with Checkmark)

Checkmark Contract/Project/Freelance

Job Category wishes

(chosen marked with Checkmark)

  • checked Support/Technician
    • checked Support / Helpdesk / Hotline
    • checked Support Coordinator
    • checked Technician - External
    • checked Technician - Internal

Job Location wishes

(chosen marked with Checkmark)

  • Europe
    • United Kingdom
      • checked Greater London
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