Infrastructure Manager

A proficient and versatile Systems administrator with office and site based support experience, and a clear understanding of both the perceived and actual role of computerisation in the office environment.

Specialist skills include configuration and management of Windows NT servers, Exchange Server 5.5 / 2000 / 2003, Local area and Wide area networking.

Skilful at evaluating problems, communicating possible solutions and capable of making a significant contribution to the efficiency of any organisation.

I am hardworking and trustworthy, with the proven ability to remain good-humoured and level headed whilst working under extreme pressure.

Based in:

United Kingdom

Work experience

11 years in employment in full time jobs

Previous jobs

1999 -	Johnson?s Workplace Management
IT Systems Infrastructure Manager Primarily responsible for 20+ Windows NT 2000 / 2003, MS Exchange 2000 / 2003 servers and Wide Area Network comms (Leased Line and ADSL) ensuring maximum uptime and managing our in-house support team. Supporting 250+ office based and 100 remote users in various sites around the United Kingdom using computerised systems incorporating 20+ NT4 / 2000 / exchange servers across multiple domains. Installing and managing remote networks as required on client sites ranging from 5 ? 50 users. Implementation of our own in house support desk including recruiting staff, implementing SLA based targets and delivering a high standard of desktop support to the user base. During my time with JWML one of my main achievements has been the design, installation and management of the companies first Exchange 2000 server onto a new mail domain, and managed the application rollout and mail migration for all users. (Migrating all user information from Novell GroupWise to Outlook PST files for historic reference). Other Key Responsibilities - Provided help desk for software and hardware queries. - Analysed system performance, identified problems and established probable origin before taking appropriate action. - Resolved errors for both software and hardware as and when required. - Installed and implemented communications equipment using both Cat 5 and Fibre backbones. - Maintained both network hardware and cabling. - Implemented and managed backup routines in accordance with the disaster recovery procedures - Completed and updated system documentation on all server based and critical installations.
1999 - 1999	Business Direct Services
Installing and supporting small to medium sized networks on client site and in-house, including application and hardware support. - Installing and managing NT4 Server/ Exchange 5.5 server - Completing and checking customer quotations for Technical accuracy. - Procuring equipment to fulfil customer requirements. - Installing CAT 5 Network cabling and configuring associated network hardware. - Installing and configuring network files servers and client workstations. - Analysed system performance, identified problems and established probable origin before taking appropriate action. - Resolved errors for both software and hardware as and when required. - Implementing back-up routines for the end user.
1997 - 1999	ASI Netcommunicate
Installing and supporting small to medium sized networks on client site and in-house, including application and hardware support. Providing telephone and on site support to customers as required depending on contract. Managing engineers calls and arranging site visits if required.
1996 - 1997	Hewlett Packard
Providing support to external customers ensuring timely resolution within the service level agreement. Escalating calls to 3rd line if required. Ensuring call completion, including progress chasing if required
1996 - 1996	Gemstone Travel Limited
Providing desktop, server and application support completing backups and general network administration.

Skills

Skill	Experience	Level	Last used
Windows NT (Microsoft)	5 years professional	4 of 5	2006
Windows Dial-Up Networking	5 years professional	4 of 5	2006
Windows 95/98/ME/XP (Microsoft)	5 years professional	4 of 5	2006
Windows 3.X (Microsoft)	5 years professional	4 of 5	2006
Windows 2000 Server MCP	5 years professional	4 of 5	2006
Windows 2000 Professional MCP	5 years professional	4 of 5	2006
Windows 2000 / XP Pro (Microsoft)	5 years professional	4 of 5	2006
Microsoft ISA Server 2000	5 years professional	4 of 5	2006
IT-strategy	5 years professional	4 of 5	2006
IT-Procurement	5 years professional	4 of 5	2006
IP Strategy	5 years professional	4 of 5	2006
Helpdesk	5 years professional	4 of 5	2006
Hardware Engineer	5 years professional	4 of 5	2006
Exchange Server (Microsoft)	5 years professional	4 of 5	2006
Backup Exec	5 years professional	4 of 5	2006
ArcServe	5 years professional	4 of 5	2006
Goldmine	2 years professional	3 of 5	2006
3COM	2 years professional	3 of 5	2006

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
English	5 of 5	5 of 5

Job Type wishes

(chosen marked with Checkmark )

Full time

Job Category wishes

(chosen marked with Checkmark )

Implementation/Consultant
- BizTalk
- Business Intelligence / Data Warehouse
- CMS Systems
- CRM Systems
- EDI (Electronic Data Interchange)
- ERP In General
- ESDH
- GIS
- IT audits
- IT Strategy
- ITIL / Service Management
- Microsoft Dynamics AX / NAV (Axapta, Financials, etc.)
- Microsoft Dynamics GP (Great Plains)
- Network (LAN / WAN)
- Oracle Forms, Oracle PL, Oracle Developer, etc.
- SAP
- SharePoint
- Telephony / Voice Over IP
Support/Technician
- Support / Helpdesk / Hotline
- Support Coordinator
- Technician - External
- Technician - Internal
System Administration
- Backup
- Citrix
- Exchange
- IT Manager
- ITIL
- Lotus Notes / Lotus Domino
- Mac
- Mainframe
- Networks (LAN /WAN)
- SQL Server
- Storage
- Unix / Linux
- Windows Clients
- Windows Servers

Job Location wishes

(chosen marked with Checkmark )

Europe
- United Kingdom
  - Home Counties
    - Berkshire