Telecoms Analyst

I am an experienced (11 years) Telecoms Engineer/Analyst with major skills in Mitel and Aspect systems and experience with design and delivery of office and call centre systems using VoIP or TDM. I am self motivated and can work within a team environment or alone as required.

Based in:

United Kingdom

Work experience

20 years in employment in full time jobs

Previous jobs

2001 - 2005	Homeserve PLC
Telecoms Analyst to Telecoms Manager covering Mitel based systems and ICE Call Centre product. Left due to relocation in UK.
2001 - 2001	Computer Talk Technology
Telecoms Engineer / Project Manager supporting ICE call centre system in the UK.
2001 - 2001	CPM
Aspect Telecoms Analyst support two Aspect call centres and Telecall dialler
1985 - 2001	Inland Revenue/EDS
Various tax roles moving to telecoms in 1995 on Meridian 1 opt51 plus MAX6 and Mail9 for National Help Desk (team leader). Deployed Aspect REL7 call centres for Inland Revenue 1997 onwards

Certifications / Courses

3 days and 3 days) ()

MAIL9 (2x5 days ()

MAX6 ()

()

Aspect application design workshop (4 days) ()

BT Serviceview full control (4 days) ()

Meridian 1 System admin ()

Telewest Advanced SRS (1/2 day) ()

Mitel system admin / advanced (2 x 4 days) ()

Skills

Skill	Experience	Level	Last used
Voice over IP / IP telephony	5 years professional	4 of 5	2006
Telecom implementation	5 years professional	4 of 5	2006
Telecom configuration	5 years professional	5 of 5	2006
Telecom administration	5 years professional	5 of 5	2006
WAN	2 years professional	3 of 5	2006
Telecoms Interconnect Analysis / Strategy	2 years professional	3 of 5	2006
Telecoms Commercial Analysis / Strategy	2 years professional	3 of 5	2006
LAN / Ethernet	2 years professional	3 of 5	2006
Telecoms Regulatory Analysis / Strategy	1 years professional	2 of 5	2006
Cisco	1 years professional	2 of 5	2006

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
English	5 of 5	5 of 5
French	2 of 5	2 of 5

Job Type wishes

(chosen marked with Checkmark )

Full time

Contract/Project/Freelance

Job Category wishes

(chosen marked with Checkmark )

Support/Technician
- Support / Helpdesk / Hotline
- Support Coordinator
- Technician - External
- Technician - Internal
System Administration
- Backup
- Citrix
- Exchange
- IT Manager
- ITIL
- Lotus Notes / Lotus Domino
- Mac
- Mainframe
- Networks (LAN /WAN)
- SQL Server
- Storage
- Unix / Linux
- Windows Clients
- Windows Servers

Job Location wishes

(chosen marked with Checkmark )

Europe
- United Kingdom
  - South West
    - Cornwall
    - Devon
    - Somerset
    - Avon
    - Dorset
    - Wiltshire
    - Gloucestershire