Technical Support Professional

I currently have 16 years IT experience encompassing PC Desktop/Network support to 1st/2nd/3rd line, Network design and consultancy, as well as IBM Midrange operations and support.

I have a solid working knowledge of numerous, widely used Network & Desktop Operating Systems and software applications/suites. I bring experience of many software/hardware installations and upgrades for my past and present user base along with varying levels of user training courses on an ad hoc basis.

My technical knowledge covers Desktop/Laptop PC hardware and software, NT and Netware networking hardware and software. Network printing configuration and support. I hold a number of MCP qualifications, including NT Server and Workstation.

My communication skills are excellent at all levels and I consider myself to be a fast learner.

Based in:

United Kingdom

Work experience

14 years in employment in full time jobs

Previous jobs

2001 -	Kimberly Clark
Technical Support Analyst Management of Local Support activities and performance on site Provision of 2nd line support duties to all users and visitors at site Management of resolution to problems and requests not able to be dealt with via the Helpdesk Single point of liaison for Server/Network/Voice/Security teams as required to resolve problems Own and maintain all site IT administration procedures to required audit standards Develop new and/or revise & improve current site IT procedures to maximise efficiency Ownership of comms rooms and responsibility of maintenance to required audit standards Develop and manage projects based on Team/Individual requests and requirements
1998 - 2001	Converse
Project Support Technician Strong and widespread technical ability from 1st to 3rd line support Netware and NT experience Strong understanding of networking technologies Project Management abilities Strong problem solving skills Ability to decipher customers real needs and requirements Strong communication skills and organisational ability, flexibility Delivery of custom built and/or standard loan and conference requirements Ability to support and work in the labs environment (Y2K, Hardware & Software testing) and application integration Investigation into technologies to provide customer solutions Ensuring all technical and management documentation for projects are completed Investigation into how new hardware (Scanners, CD Writers, etc.) should be installed and production of documentation to enable easy integration into support teams as standard items Applications Integrator Developing means of integrating over four hundred applications into proprietary environment (GENA ? Global Enterprise Network Architecture) Assuring compatibility between applications and compliance with network infrastructure over UK WAN Thorough testing and documenting of application delivery mechanisms and scripts developed with Mcafee WinCompare along with required documentation to enable applications to go live and be supported by standard support teams Developing thorough understanding of applications, discovering how they operate, i.e. INI and Registry updates, other system files required by the local PC?s and their interaction with other systems Managing the delivery of core system DLL files to all PC?s, resolving conflicts and maintaining functionality of all applications Testing of applications on test server, gaining customer acceptance and liasing with Network Support Group for deployment of applications to the live environment 2nd / 3rd Line support to 1000+ users, covering all live network applications
1994 - 1998
Technical Support Analyst Overall responsibility for Network (Novell Netware 3.12) and PC support (Windows 95, Workgroups, MS Office etc) at all levels, including all hardware/software installations / configurations / upgrades. Responsible for IBM AS400 operations and communications, Operating system upgrades and maintenance. Provision of technical support (hardware/software) to local and European users. Hardware and software maintenance. Ensuring the integrity of all data through provision of adequate security and disaster recovery procedures. Develop user training and awareness to promote efficient use of all systems. Monitor current and future user/system requirements and introduce new technology and methods where appropriate. Management of 1 junior technical support analyst

Certifications / Courses

()

Brainbench Certified Professional Qualification held in the following ()

Computer Industry Knowledge ()

High IT Aptitude ()

Internetworking with MS TCP/IP ()

Network Configuration and Maintenance ()

Network Technical Support ()

Networking Concepts ()

Networking Essentials ()

PC Hardware & Software Configuration ()

SkillDrill Certification Program Qualification held in the following ()

Windows 95 Administrator ()

Windows 95 Power User (Master) ()

Windows 98 Administrator ()

Windows 98 Installation & Configuration ()

Windows 98 Power User (Master) ()

Windows NT Server 4.0 ()

Windows NT Server 4.0 in the Enterprise ()

Windows NT Server Administrator ()

Windows NT Workstation 4.0 ()

Windows NT Workstation Administrator (Master) ()

Written English ? (Master) ()

Microsoft Certified Professional Qualification held in the following ()

Skills

Skill	Experience	Level	Last used
Windows 95/98/ME/XP (Microsoft)	5 years professional	4 of 5	2006
Windows 2000 / XP Pro (Microsoft)	5 years professional	4 of 5	2006
Technical Analyst	5 years professional	4 of 5	2006
Support	5 years professional	4 of 5	2006
LAN / Ethernet	2 years professional	3 of 5	2006

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
English	5 of 5	5 of 5

Job Type wishes

(chosen marked with Checkmark )

Full time

Contract/Project/Freelance

Job Category wishes

(chosen marked with Checkmark )

Other IT jobs
- Image Processing / Graphics
- Webmaster / Web Editor
- 3D / Animation
- DTP
- CAD / CAM
- Purchasing / Logistics
- Recruitment
- Documentation / Technical writer
Support/Technician
- Support / Helpdesk / Hotline
- Support Coordinator
- Technician - External
- Technician - Internal
System Administration
- Backup
- Citrix
- Exchange
- IT Manager
- ITIL
- Lotus Notes / Lotus Domino
- Mac
- Mainframe
- Networks (LAN /WAN)
- SQL Server
- Storage
- Unix / Linux
- Windows Clients
- Windows Servers

Job Location wishes

(chosen marked with Checkmark )

Europe
- United Kingdom
  - South East
    - East Sussex
    - West Sussex
    - Surrey