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Senior Change/Implementation Manager.

 

PERSONAL PROFILE:
Highly skilled and self motivated IT and business change professional with a well balanced mix of management, technological and business expertise, complimented with a strong, confident and persuasive style and well-developed communication skills that enable successful operation at all levels.
Proven track record of delivery of successful projects, and management of various teams throughout the IT/Telecoms industries, works well under pressure and to deadlines, with a flexible and enthusiastic approach.


KEY STRENGTHS/SKILLS
IT Project Implementation Manager, IT Operations Bid Manager, Change Manager, People management, Project Management, Incident Management, Problem Management, Service Transition Manager, Desktop Infrastructure and Technology, Peregrine Desktop Inventory, ITIL, Remedy, Business Process Re- engineering, Prince 2, Telecommunications.


Based in:

United Kingdom

Work experience

12 years in employment in full time jobs

Previous jobs

2005 -    Barclays Bank
Barclays Bank / September 2005 ? To date.
Self Employed Consultant

Project Senior Change/Implementation Manager

  • Responsible for the management of over 100 Domain Administrators in order to successfully deploy and implement the Peregrine Desktop Inventory across the PMO/FMO 41,000 desktop estate, and within extremely challenging timescales.
  • Combining a leadership role with hands on project/implementation management skills, initiating direction, and driving forward best practice.
  • Responsible for the collation and production of scan files from connect direct collection servers via analysis workbench in order to provide the delivery of technical, process and governance solutions to address non-compliance to software license terms and conditions.
  • Focal point for risks/issues raised, whilst reviewing progress and incident reports, resolving deployment and performance problems throughout project implementation.
  • Responsible for the engagement and managing of communications at all levels to ensure commitment to the proposed solution and ongoing governance
  • Delivery of corporate MI providing detailed analysis of deployment statistics across Barclays WAN.

    		•
    2003 - 2005   Barclays Bank
    Operational ?Change? Project Manager / Service Transition Manager / IT bid Operations Manager -
  • Managed the resource and technical development of 15 man bid team, including the development of operational KPI?s, technology controls and supplier SLA?s.
  • Managed to completion and deadlines all bid pre-project activity.
  • Delivered corporate MI providing performance, availability, and capacity management statistics.
  • Responsible for delivery of all client bids including WADM, Barclays regulated mortgage solution etc.

    Service Transition Manager
  • Managed a portfolio of projects from an IT operational perspective.
  • Managed the development of acceptance criteria and the completion of the operational warranty period.
  • Delivered appropriate change management, disaster recovery, and business continuity solutions.

    Operational Change Project Manager
  • Responsible for the creation of Tier 1 & 2 Pilot Proposal and implementation of Bid Process improvement project.
    		•
    2002 - 2003   Arval PHH
    ITIL Project Analyst & Remedy Implementation Manager
    ITIL/Remedy project, roll out and process re-engineering of ITIL modules for Change Management, Incident Management, & Problem Management Coupled with the configuration & administration, of the Peregrine Remedy system.
  • Re-launch of Support Services and automated system within Arval PHH, completed on time, and within budget.
  • Formation of IT support processes, within change, incident, and problem management areas of IT support.
  • Implementation of Remedy Action request Peregrine system, enabling the formation of the change, incident and problem processes to be converted into strict software protocols to ensure compliance.
  • Formation of a permanent change management team initiated. Handover successfully accomplished to Arval PHH.
  • Delivery of ITIL process and Remedy system training to 400+ UK personnel, and further subsidiaries in the continent.
  • Headed all operational change and acceptance boards

    		•
    1998 - 2002   ntl
    Project Change Manager / Operations Support Manager / Principle Support Engineer / Senior Transmission Engineer
    Project Change Manager
  • Responsible for the management of ntl's Change Control team coupled with the automation of change and configuration management, across the entire network infrastructure.
  • Rollout of the Action Request System from Remedy Corporation.
    A complete set of ITIL defined processes produced and documented for the operation of the new
    automated system, allowing for increased volumes of changes to be managed by a reduced resource.

    Operations Support Manager
    Responsible for the Management and welfare of three teams, Quality of Service, Change Control, and
    central Records. Duties comprised of production and analysis of Network and Operational KPI?s for
    board level assessments, initiation and management of corrective actions and plans, appraisals and
    recruitment .


    Principle Support Engineer
    Responsible for the building and development of the support team, covering all aspects of Quality of
    service, Fault co-ordination and Change Control. Amalgamation of Cable & Wireless and other smaller
    companies was carried out successfully. New teams were recruited and developed ensuring that all
    training and appraisal/development requirements were met.

    Senior Transmission Engineer
  • Responsible for ensuring the highest level of management of ntl?s Transmission platforms, including local EMOS and MV36/MV38 Networks, Managed Data Networks and ATM over SDH backbone ECI National Networks. First and second line support at all times, consisting of technical and escalated fault situations. Aspects of Man-management, Project management and Customer liaisons often played a vital part
    		•

    Certifications / Courses

    Prince 2 ()
    REMEDY ()
    ITIL ()

    Skills

    Skill Experience Arrow down Level Last used
    Word (Microsoft)  5 years professional  4 of 5 2006
    Outlook (Microsoft)  5 years professional  4 of 5 2006
    Office (Microsoft)  5 years professional  4 of 5 2006
    Change Management  5 years professional  4 of 5 2006
    Service Management (ITIL)  2 years professional  3 of 5 2006
    Remedy  2 years professional  3 of 5 2006
    Project Management  2 years professional  3 of 5 2006
    Project (Microsoft)  2 years professional  3 of 5 2006
    Process Modelling  2 years professional  3 of 5 2006
    Prince2  2 years professional  3 of 5 2006
    Powerpoint (Microsoft)  2 years professional  3 of 5 2006
    Peregrine  2 years professional  3 of 5 2006
    Management  2 years professional  3 of 5 2006
    Telecom implementation  1 years professional  2 of 5 2006
    Release Management  1 years professional  2 of 5 2006
    Performance Management  1 years professional  2 of 5 2006
    Organisational Change/Restructure  1 years professional  2 of 5 2006
    Management Information Systems (MIS)  1 years professional  2 of 5 2006
    Consultancy - Requirements Specification  1 years professional  2 of 5 2006
    Tivoli    1 of 5 2006
    Excel (Microsoft)    1 of 5 2006
    Configuration Management    1 of 5 2006
    1 = Lowest level, 5 = Highest level

    Language Skills

    Language Oral Written
    English  5 of 5 5 of 5

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