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IT Support

 

Enthusiastic and conscientious individual, graduated from university, who shows great commitment and flexibility to any work undertaken. Key strengths include honesty, resourcefulness, able to learn new things quickly, work well under pressure in both a team and individual setting.

Based in:

United Kingdom

Work experience

2 years in employment in full time jobs

Previous jobs

2005 - 2006   The Phoenix Partnership
Working as part of a very dynamic support team for IT company based in Leeds that specialises in clinical software for the UK healthcare industry named SystmOne.
In my role, I supported a range customers ranging from doctors and nurses of all levels working in general practice and in specialist areas in primary and secondary care. In addition to administration and management positions both in practices through to local trusts and regional management.
I have also been involved with managing, developing and deployment of SystmOne to healthcare services in the prison service. This has given me the opportunity to gain experience in project management. I have used my technical and training skills to work with clients to train them to use the system and to improve the way they work and collaboration with external agencies.
In my role on the support team, my day to day communication with the customers was through a combination of mediums including telephone calls, emails and faxes. I supported the customers and a further network of support infrastructure for the range of products the company produces. This puts heavy demands on both technical knowledge and communication skills to provide a service that is of a high quality and speed.
Due to the wide range of products, the team relied on each other for expertise in specialised areas to back up the high quality of support given to the end users. This puts demands on both teaching and learning skills to be able to adapt to the changing working environment.
2004 - 2005   Royal Bank of Scotland
Working in a busy bank processing centre working directly with customers on the telephone.
Tasks included completing various checking procedures on high volumes of information coming into the centre for processing for the purposes of both integrity and security.
In particular, my role involved checking colleagues work for any errors and solving payments that had problems processing.

Education

   BSc Information and Communications
   Advanced GNVQ IT

Certifications / Courses

Currently studying towards and MCSA ()

Skills

Skill Experience Arrow down Level Last used
Word (Microsoft)  5 years professional  4 of 5 2006
Wireless Technology  5 years professional  4 of 5 2006
Windows NT (Microsoft)  5 years professional  4 of 5 2006
Windows Dial-Up Networking  5 years professional  4 of 5 2006
Windows 95/98/ME/XP (Microsoft)  5 years professional  4 of 5 2006
Windows 2000 / XP Pro (Microsoft)  5 years professional  4 of 5 2006
Support  5 years professional  4 of 5 2006
Internet Design  5 years professional  4 of 5 2006
HTML  5 years professional  5 of 5 2006
Helpdesk  5 years professional  4 of 5 2006
Excel (Microsoft)  5 years professional  4 of 5 2006
CSS (Cascading Style Sheet)  5 years professional  4 of 5 2006
web developer  2 years professional  3 of 5 2006
Routers  2 years professional  3 of 5 2006
Presentations  2 years professional  3 of 5 2006
Powerpoint (Microsoft)  2 years professional  3 of 5 2006
PHP  2 years professional  3 of 5 2006
LAN / Ethernet  2 years professional  3 of 5 2006
Internet Information Server (Microsoft)  2 years professional  3 of 5 2006
Dreamweaver  2 years professional  3 of 5 2006
DHCP  2 years professional  3 of 5 2006
VPN  1 years professional  2 of 5 2006
Terminal Server (Microsoft)  1 years professional  2 of 5 2006
TCP/IP  1 years professional  2 of 5 2006
Symantec Ghost  1 years professional  2 of 5 2006
Symantec Firewall  1 years professional  2 of 5 2006
SQL databases  1 years professional  2 of 5 2006
Voice over IP / IP telephony    1 of 5 2006
RAID systems    1 of 5 2006
MySQL    1 of 5 2006
MCP    1 of 5 2006
Firewalls    1 of 5 2006
Exchange Server (Microsoft)    1 of 5 2006
ASP (Active Server Pages)    1 of 5 2006
Adobe Acrobat    1 of 5 2006
Active Directory (AD)    1 of 5 2006
1 = Lowest level, 5 = Highest level

Language Skills

Language Oral Written
English  5 of 5 5 of 5

Job Type wishes

(chosen marked with Checkmark)

Checkmark Full time
Checkmark Contract/Project/Freelance

Job Category wishes

(chosen marked with Checkmark)

  • checked Database Administration
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    • checked Oracle
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    • checked SQL Server
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    • checked Microsoft Dynamics GP (Great Plains)
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    • checked SAP
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  • Other IT jobs
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    • checked Software- & Web development
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  • checked Security
  • checked Software & Web Development
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    • checked Mac
    • checked Mainframe
    • checked Networks (LAN /WAN)
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    • checked Windows Clients
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Job Location wishes

(chosen marked with Checkmark)

  • Europe
    • United Kingdom
      • checked Greater London
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