MY CV

CAREER OBJECTIVE- Highly motivated and technically competent computer studies graduate, with strong interpersonal and quantitative skills seeking a challenging position in a world-class organization. Passionate in technology, enthusiastic and professional individual most recently joined a self funded IT course in order to improve my existing knowledge and gained a good understanding of what is required to meet the business needs. A flexible and focused team player very determined to work in a place when I can keep improving my knowledge and skills and become an expert in the field.

Skills- Java, C++, C#, VB, Microsoft .Net, Oracle SQL, Microsoft SQL Server, Internet-HTML, Dreamweaver, Visual Basic. Cisco Certified Network Administrator. Microsoft Certified Professional Windows XP. Microsoft Certified Windows Server 2003

Education-
September 2003-June 2006- LONDON SOUTH BANK UNIVERSITY
Bsc in Business and IT (2.1 obtained)
Main Subject: Software Engineering, Oracle SQL, Business System, Networking, Windows for engineer, Internet Technologies.
Final Year Project: (Designing and Implementing Website and Web Security)
September 2000- June 2003- ACCRINGTON AND ROSSENDALE COLLEGE
BTEC HND Business and Computing (6 distinctions and 2 merits)

WORK EXPERIENCE-
June 2007 to Present 1st /2nd line Help Desk Support Analyst
Inmarsat, Old St, London
? Supporting over 500+ users over the phone and email, troubleshooting all network application problems (Windows 2000,XP Professional, Exchange, Outlook, Excel, PowerPoint, Access, Word)
? Routing troubleshooting of PCs, laptops, all peripherals and all relevant software including the entire MS Office Suite.
? Network administration including Active Directory (configuring emails, creating and administrating user accounts, password, email group, issuing laptop for new/contract users)
? Backup all critical data and monitoring internet traffic flowing through the office systems.
? Repair and building PC, Ghost Imaging. Windows Server 2003/Active directory Admin, Remote Access, VPN
? Escalating faults as and when necessary to an appropriate engineer.
? Provide customer support in response to e-mail, telephone calls, call logging software and Service Desk requests.
? Installation/Upgrade specific software for specific research or staff's desktops and laptop
? Ability to use diagnostic tools and utilities including anti-virus software and disk analysis tools
July 2006- May 2007 Business Development
Bengal Tandorri/Bengal Masala, Lancashire
? Helping family business to expand and be able to communicate with customers and the staff
? Answering up to 50 calls a day which included answering enquiries and booking in customers
? Set up wireless internet connection within the restaurant
? Liaising with utility and food suppliers to ensure suppliers had been ordered and confirmed
Dealing with customers and delivery orders ensuring they were accurate and timely
? In the absence of the manager I had to take control of the operation of the restaurant.

November 2004- January 2006 Business Development Executive
Connecting IT, London
? Selling Software, Hardware and IT security solutions or IT contract on a business-to-business basis.
? Selling via telesales and field sales on a basic with commission salary
? Constantly achieved weekly sales targets by identifying and compiling solutions to meet the business and customer needs.
? Developed successful relationships with key decision makers within organisations
? Incorporated and developed a reseller sales strategy in order to increase revenue
? Acted as a key figure in sales meetings for the organisation of training new employees
? Sourced own leads via internet research and referrals
July 2000- September 2004 Tesco- General Assistant
Clitheroe, Lancashire
? During the season's holidays I was allocated the role as a Team Leader which required excellent leadership skills
? Training new starters on company procedures
? Dealing with customers queries and resolving customer complaints which required excellent problem solving skills
? Operating the till which included handling money and serving customers
? Offloading and arranging deliveries, also allocating them to staff to organise on specific shelves
? This role required flexibility as I had to work evenings, weekends and Bank Holidays
? Communicating with manager about different issues, and offering part of solutions.

HOBBIES AND INTERESTS-

Mentoring- As a student ambassador involves working with different kind of students to meet their needs also communicating and working with the university's teacher to provide a better student facility as well as solving different kind of student problems.
Sport- Football, Cricket (Captain of my university team, the Asiana)
Cinema- Member of the LSBU Film Society
References Available on request.