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2008 -
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EUS IT Specialist (IBM) (Contract)
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Contracting for IBM, American Express Bank Ltd, Voyager House, 253 / 257 High Street North, Poole, Dorset, BH15 1DW Working on the American Express Bank account I provide support for users based in Europe and the Far East.
Break / Fix: Faults with printers, laptops, desktops, hardware devices, and software and bank applications. I get very heavily involved in setting up and troubleshooting blackberry devices, user account permissions, Lotus Notes and re-imaging user's machines with the latest release of the AMEX build image.
IMAC's: Requests for new installations, changes and upgrades which involve installing, configuring and setting up printers, laptops, desktops, hardware, and software and bank applications.
Controlling Stock and Disposal of IT equipment: I am in charge of managing excess stock and faulty IT equipment.
Network Support
Network Administration: When disposing of IT equipment, when machines change hands or if users move areas I update the changes in Active Directory, Quest and our asset management database.
Back up Maintenance: Daily I am in charge of checking the previous night's backups ran successfully, preparing the next rolling tapes for the night's backup and exchanging the tapes for the next's days set with the external tape company. Monthly, I register new tapes and order tape labels to be able to perform the monthly backup run. The backups are taken for 3 critical servers; these are an Application, File / Print and a Lotus Notes Database server.
Monitoring Security: To prevent possible network threats and attacks for every IMAC and Break / Fix call I ensure the machine is running McAfee Framework Service, is up-to-date with Virus Definitions and has running Tivoli Endpoint to keep protected with released Updates and Service Packs.
Server Support - Based on IBM and user's own sites are Windows Servers holding the AMEX build image, software and bank applications, and user's data and printers. I access these servers for troubleshooting faults, IMAC calls, to perform daily backups and to re-image user's machines.
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2007 - 2008
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Application Discovery (Contract)
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Contracted for DELL, Nationwide Building Society, Portman House, Richmond Hill, Bournemouth, Dorset, BH2 6EP § Worked on the Nationwide Building Society account. § Nationwide and the Portman building societies recently merged, my role was to obtain information about all 380 applications being used with some in-house. § I had to find out what the software applications were being used and the interaction with other applications and network resources. So the networks could be successfully migrated into one standard build.
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2004 - 2007
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2nd line Technical Support Analyst (Permanent)
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Barclays Bank PLC, Barclays House, 1 Wimborne Road, Poole, Dorset, BH15 2BB
§ Worked on a specialised build, supporting over 20,000 users globally. § I was actively involved in the deployment of a new Windows XP build, from its initial role out migration period, covering resolution of teething problems right through to the build being stabilised to a business as usual platform. § I went on to provide a technical role investigating and resolving incidents this would involve: § Installing, configuring, troubleshooting bank applications and IT software using Radia Configuration Software. § Citrix Metaframe : - Reset / unlocked domain and applications passwords used in Citrix and Killed off redundant Citrix sessions.
- Advised users with how to issues with Citrix and Citrix installed applications.
- Investigating / troubleshooting problems like a Citrix server not being accessible or a Citrix application failing to function, giving errors.
§ Printing problems with mapping local and network printers, printing layouts and errors. § Networking connection problems with the network hardware, user?s machine or the user?s domain account. § Investigating the immediate failure of a file server or print server. § Dial-up problems with phone, broadband and ISDN lines, configuring and re-syncing dial-up accounts and resetting dial-up pin numbers. § Blackberry device problems with blackberry devices not being able to send or receive emails, errors when synchronising emails. § Providing support routes for newly deployed applications, when the support documentation was very minimal.
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2004 - 2004
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PC Support Engineer (Permanent)
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Aim Aviation, Building 138, Aviation Park West, Bournemouth International Airport, Christchurch, Dorset, BH23 6NW
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2001 - 2004
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Support Consultant (Permanent)
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Pinewood Computing Solutions, Pavilion 16, Headlands Business Park, Salisbury Road, Ringwood, Hampshire, BH24 3PB
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2001 - 2001
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PC Production Line (Contract)
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Hugh Symons Group Plc, Unit 12, Alder Hills Industrial Estate, 16, Alder Hills, Poole, Dorset BH12 4AR
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2000 - 2001
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FastTrack Support (Contract)
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BT, 18-20 Bath Road, Bournemouth, Dorset, BH1 2NR
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