Technical Analyst

Purpose of my position involves the delivery of first and second line technical support to over 40000 members of staff within the company. I work closely with colleagues to resolve, log and progress IT related requests and faults. With over 50 back office teams to work with we have to have good knowledge of their processes and procedures, with ongoing training with these teams. As a member of the support desk I have a clear understanding of LAN/Mainframe applications, diagnostic skills, and a thorough understanding of software and hardware faults. We also administer NT4, which includes the setting up LAN accounts, user profiles, permissions, printer management, password resets etc.
I also assist with the maintenance of the department Intranet site, using FrontPage 2000, amending any changes when necessary.

I am living and working in Norwich at the moment and am planning to move
back up to Newcastle this year, I have actively been looking for
employment in the north east over the last few months.

The reason for my return is my partner is finishing his time in the RAF
this year and as we are from Newcastle wish to return.

As I am certain of returning I would definitely consider relocating sooner
than him if the job opportunity arose and I would appreciate it if you
could consider me for the position available.

I am a friendly and reliable person with good communication skills. I can accept responsibility and use my initiative to work unsupervised but can work equally well as part of a team. I have a happy personality and can deal well with customers face to face as well as over the tele. I have an enthusiastic and adaptable approach towards learning new skills and can offer a common sense and methodical approach to most problems. I also have a high level of customer service, problem solving, analytical skills and good ability to work well under pressure.