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Technical Support

 

· Extensive experience in technical support /development, systems administration in a Microsoft /Novell environment; networking technologies and applications
· Strong analytical and problem solving skills
· Novell Netware 3.x/ 4.x/ 5
· MSDOS 5.x/ 6.x , Windows 3.x/ 95/ 98
· Windows NT3.51/ NT4 Workstation - Server
· Windows 2000 Professional/ Server
· OFFICE 97 /2000 Professional
· Network Devices /Ethernet/ Token Ring/ Cabling/ Protocols


Based in:

United Kingdom

Work experience

7 years in employment in full time jobs

Previous jobs

1999 - 2003   NRG Group Ltd
· Specialist in Networks and Network Connectivity; providing 1st, 2nd and 3rd level support
· Pre Sales /Technical Sales Support; Corporate Meetings /Consultancy /Training /Demo?s
· Project Management, Responsible for Document Management Solutions including Network Configuration/ Software Installation & Training/ Network Printing, Scanning, Faxing
· PC, Network & Utilities Trainer; also supporting the efficient running of the Training Network
· Skills developed across a wide range of technologies, travelling to and interacting with clients across various sites. Ensuring operational procedures are followed, technical guidance to other members of the support team, identifying and recommending changes to IT Systems, good communication with managers and Excellent Customer Service Skills
· WEB SITE Administrator utilising FrontPage 98/2000, DreamWeaver and HTML skills
· MSDOS/ Windows 3.x/ 9x/ NT3.51/ NT4 Workstation-Server/ Windows 2000 Professional/ Server & Novell 3.x/ 4.x/ 5 at Administration and Configuration level coupled with: Ghost Enterprise Edition, MS Office, Good working knowledge on LAN & WAN technologies, TCP/IP and all general PC, Peripheral & Application Support knowledge
· PC/ Server Builds (Hardware /Software Installation)
· Exposure to Unix/ AS400 /VMS /Linux
1998 - 1999   SeeBoard Nene
· Managing IT support across three sites, Including Budget Control
· Total responsibility for the Complete IT Infrastructure, Desktop/ Applications/ User support
· Implemented several major projects, ensuring that the systems met the challenge of an expanding and demanding environment
· Responsible for monitoring, maintaining, upgrading, testing, troubleshooting and recycling of Novell/NT servers in a distributed computing environment
· Administration and Configuration of NT4/ Novell servers
· Supporting of a Database System for call logging/ Resource Management/ Accounting
· Installation and support of PC?s, Windows 95,98 and MS Office 97
1997 - 1998   Phoenix Computers
· Responsible for providing a high level of extensive Helpdesk duties and 1st/2nd line technical support to 350+ users
· Administration of Windows 95/NT, Novell NetWare, MS Office, Outlook, Systems Backup, Security, Internet access, Anti-Virus, RAS and E-mail support
· Scheduling, Project planning and Implementation of Office moves, Software rollouts/ Hardware upgrades. Building, configuration and rollout of Desktop and Laptop computers
· Voice & Data Patching; Structured Cabling

Education

   HND Computing

Certifications / Courses

()
()
Docuware Application Consultant ()
Docuware System Consultant ()
Master PC Essentials User (Brain Bench) ()
Network Technician (Brain Bench) ()
PC Configuration (Skill Drill) ()
Windows 2000 (Skill Drill) ()
MCP (Windows 2000) ()

Skills

Skill Experience Arrow down Level Last used
Office (Microsoft)  5 years professional  4 of 5 2007
Novell NetWare  5 years professional  4 of 5 2007
Word (Microsoft)  2 years professional  3 of 5 2007
Windows NT (Microsoft)  2 years professional  3 of 5 2007
Windows Dial-Up Networking  2 years professional  3 of 5 2007
Windows 95/98/ME/XP (Microsoft)  2 years professional  3 of 5 2007
Windows 3.X (Microsoft)  2 years professional  3 of 5 2007
Windows 2000 / XP Pro (Microsoft)  2 years professional  3 of 5 2007
WAN  2 years professional  3 of 5 2007
Training (IT)  2 years professional  3 of 5 2007
TokenRing  2 years professional  3 of 5 2007
TCP/IP  2 years professional  3 of 5 2007
System administration  2 years professional  3 of 5 2007
Switches  2 years professional  3 of 5 2007
Support  2 years professional  3 of 5 2007
SMTP  2 years professional  3 of 5 2007
SCSI  2 years professional  3 of 5 2007
Sales - software  2 years professional  3 of 5 2007
Sales - projects/solutions  2 years professional  3 of 5 2007
Sales - presale  2 years professional  3 of 5 2007
Publisher (Microsoft)  2 years professional  3 of 5 2007
Presentations  2 years professional  3 of 5 2007
Powerpoint (Microsoft)  2 years professional  3 of 5 2007
POP3  2 years professional  3 of 5 2007
PC repair/maintenance (HW)  2 years professional  3 of 5 2007
Outlook (Microsoft)  2 years professional  3 of 5 2007
LAN / Ethernet  2 years professional  3 of 5 2007
IPX/SPX  2 years professional  3 of 5 2007
Installation & configuration (HW/SW)  2 years professional  3 of 5 2007
HUBS  2 years professional  3 of 5 2007
Frontpage (Microsoft)  2 years professional  3 of 5 2007
Exchange Server (Microsoft)  2 years professional  3 of 5 2007
Excel (Microsoft)  2 years professional  3 of 5 2007
Document Management (generic)  2 years professional  3 of 5 2007
Antivirus (strategy)  2 years professional  3 of 5 2007
Active Directory (AD)  2 years professional  3 of 5 2007
3COM  2 years professional  3 of 5 2007
Terminal Server (Microsoft)  1 years professional  2 of 5 2007
SNMP  1 years professional  2 of 5 2007
Remote Access  1 years professional  2 of 5 2007
RAID systems  1 years professional  2 of 5 2007
Proxy Server  1 years professional  2 of 5 2007
Project Management  1 years professional  2 of 5 2007
Linux  1 years professional  2 of 5 2007
HTML  1 years professional  2 of 5 2007
DTP  1 years professional  2 of 5 2007
Dreamweaver  1 years professional  2 of 5 2007
Database design  1 years professional  2 of 5 2007
Database administration  1 years professional  2 of 5 2007
Access (Microsoft)  1 years professional  2 of 5 2007
UNIX (HP, SUN, AIX, SCO etc.)    1 of 5 2007
OS/400    1 of 5 2007
1 = Lowest level, 5 = Highest level

Language Skills

Language Oral Written
English  5 of 5 5 of 5
German  2 of 5 2 of 5

Job Type wishes

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