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Technical Support Specialist
An energetic, self-motivated fast learning IT support specialist, with proven track record in time management, prioritisation, strong people skills and the desire to learn and stretch himself
Based in:
United Kingdom
Work experience
9 years in employment in full time jobs
Previous jobs
1998 -
Inter Alliance PLC
Set-up and build of 50+server room for web hosting and in house SQL based intranet
Set-up procedures and documentation for out of office site visits for 2nd line engineers
Designed, built and commissioned satellite offices IT systems, including servers and routers
Ran a 99% efficient IT support desk
Design and implementation from a 1500 user 25 server NT4.0 environment to windows2k.
Sql administration and maintenance
Cover for 1st and 2nd line support
Firewall-1 administrator
Designed and created ordering and invoicing system for small interior design company
Designed and created helpdesk logging and reporting system
1997 - 1998
Sitel Corporation
Inbound and outbound sales of American Express Blue Card, then moved over to Microsoft MSN customer services, where I dealt with complaints and technical issues for the MSN ISP
1996 - 1997
Gearbulk UK LTD
Client facing, desktop and 2nd line support, for 200 users dealing with all users up to top management. Project management and research.
Skills used: Win 95/98, Lotus ccmail, Microsoft Office 97 Professional, PC hardware, print devices and bespoke software
Education
BENG(Hons)
Certifications / Courses
MCP+I ()
MCSE ()
Skills
Skill
Experience
Level
Last used
WINS
5 years professional
4 of 5
2007
Windows NT (Microsoft)
5 years professional
5 of 5
2007
Windows Dial-Up Networking
5 years professional
4 of 5
2007
Windows 95/98/ME/XP (Microsoft)
5 years professional
4 of 5
2007
Windows 3.X (Microsoft)
5 years professional
4 of 5
2007
Windows 2000 / XP Pro (Microsoft)
5 years professional
4 of 5
2007
TCP/IP
5 years professional
4 of 5
2007
Support
5 years professional
4 of 5
2007
Remote Access
5 years professional
4 of 5
2007
RAID systems
5 years professional
4 of 5
2007
PC repair/maintenance (HW)
5 years professional
5 of 5
2007
Outlook (Microsoft)
5 years professional
4 of 5
2007
Internet Information Server (Microsoft)
5 years professional
4 of 5
2007
Installation & configuration (HW/SW)
5 years professional
5 of 5
2007
HTML
5 years professional
4 of 5
2007
Firewalls
5 years professional
4 of 5
2007
Exchange Server (Microsoft)
5 years professional
4 of 5
2007
Excel (Microsoft)
5 years professional
4 of 5
2007
Documentation
5 years professional
4 of 5
2007
DNS
5 years professional
4 of 5
2007
DHCP
5 years professional
5 of 5
2007
Database design
5 years professional
4 of 5
2007
CSS (Cascading Style Sheet)
5 years professional
4 of 5
2007
Crystal Reports
5 years professional
4 of 5
2007
Clustering
5 years professional
4 of 5
2007
Client/Server
5 years professional
4 of 5
2007
Active Directory (AD)
5 years professional
4 of 5
2007
Access (Microsoft)
5 years professional
4 of 5
2007
WAN
2 years professional
3 of 5
2007
System Management
2 years professional
3 of 5
2007
System Architecture
2 years professional
3 of 5
2007
System administration
2 years professional
3 of 5
2007
SSL (Secure Socket Layer)
2 years professional
3 of 5
2007
SQL-scripts
2 years professional
3 of 5
2007
SQL server (Microsoft)
2 years professional
3 of 5
2007
SQL databases
2 years professional
3 of 5
2007
SNMP
2 years professional
3 of 5
2007
SMTP
2 years professional
3 of 5
2007
Security
2 years professional
3 of 5
2007
SCSI
2 years professional
3 of 5
2007
Sales - telesales (cold calls)
2 years professional
3 of 5
2007
Routers
2 years professional
3 of 5
2007
IT-Procurement
2 years professional
3 of 5
2007
ISDN
2 years professional
3 of 5
2007
IPX/SPX
2 years professional
3 of 5
2007
HUBS
2 years professional
3 of 5
2007
Flash
2 years professional
3 of 5
2007
e-Commerce / e-Business
2 years professional
3 of 5
2007
Document Management (generic)
2 years professional
3 of 5
2007
Database administration
2 years professional
3 of 5
2007
Cisco
2 years professional
3 of 5
2007
Adobe Acrobat
2 years professional
3 of 5
2007
Active-X
2 years professional
3 of 5
2007
3COM
2 years professional
3 of 5
2007
XSL
1 years professional
2 of 5
2007
XML
1 years professional
2 of 5
2007
Wireless Technology
1 years professional
2 of 5
2007
Visual Studio
1 years professional
2 of 5
2007
Video Conferencing
1 years professional
2 of 5
2007
VBscript
1 years professional
2 of 5
2007
Sage
1 years professional
2 of 5
2007
RIP
1 years professional
2 of 5
2007
Project Management
1 years professional
2 of 5
2007
Project (Microsoft)
1 years professional
2 of 5
2007
Programming/software development
1 years professional
2 of 5
2007
OOP
1 years professional
2 of 5
2007
ODBC
1 years professional
2 of 5
2007
JavaScript
1 years professional
2 of 5
2007
GPRS
1 years professional
2 of 5
2007
Fireworks (Macromedia)
1 years professional
2 of 5
2007
Fiber Optics
1 years professional
2 of 5
2007
EDI
1 years professional
2 of 5
2007
Dreamweaver
1 years professional
2 of 5
2007
Data Analysis/Data Modelling
1 years professional
2 of 5
2007
COM/DCOM
1 years professional
2 of 5
2007
Backup Exec
1 years professional
2 of 5
2007
ASP (Application Service Provider)
1 years professional
2 of 5
2007
ASP (Active Server Pages)
1 years professional
2 of 5
2007
ADO
1 years professional
2 of 5
2007
Perl
1 of 5
2007
Marketing - strategy
1 of 5
2007
Marketing - PR
1 of 5
2007
Marketing - positioning
1 of 5
2007
Marketing - direct marketing
1 of 5
2007
Marketing - dialogue marketing
1 of 5
2007
Marketing - branding
1 of 5
2007
Marketing - analysis
1 of 5
2007
GUI design
1 of 5
2007
1 = Lowest level, 5 = Highest level
Language Skills
Language
Oral
Written
English
5 of 5
5 of 5
French
2 of 5
2 of 5
Job Type wishes
(chosen marked with
)
Full time
Contract/Project/Freelance
Job Category wishes
(chosen marked with
)
Implementation/Consultant
BizTalk
Business Intelligence / Data Warehouse
CMS Systems
CRM Systems
EDI (Electronic Data Interchange)
ERP In General
ESDH
GIS
IT audits
IT Strategy
ITIL / Service Management
Microsoft Dynamics AX / NAV (Axapta, Financials, etc.)
Microsoft Dynamics GP (Great Plains)
Network (LAN / WAN)
Oracle Forms, Oracle PL, Oracle Developer, etc.
SAP
SharePoint
Telephony / Voice Over IP
Support/Technician
Support / Helpdesk / Hotline
Support Coordinator
Technician - External
Technician - Internal
System Administration
Backup
Citrix
Exchange
IT Manager
ITIL
Lotus Notes / Lotus Domino
Mac
Mainframe
Networks (LAN /WAN)
SQL Server
Storage
Unix / Linux
Windows Clients
Windows Servers
Job Location wishes
(chosen marked with
)
Europe
United Kingdom
South East
Surrey
Greater London
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