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Technical Support Specialist

 

An energetic, self-motivated fast learning IT support specialist, with proven track record in time management, prioritisation, strong people skills and the desire to learn and stretch himself

Based in:

United Kingdom

Work experience

9 years in employment in full time jobs

Previous jobs

1998 -    Inter Alliance PLC
Set-up and build of 50+server room for web hosting and in house SQL based intranet
Set-up procedures and documentation for out of office site visits for 2nd line engineers
Designed, built and commissioned satellite offices IT systems, including servers and routers
Ran a 99% efficient IT support desk
Design and implementation from a 1500 user 25 server NT4.0 environment to windows2k.
Sql administration and maintenance
Cover for 1st and 2nd line support
Firewall-1 administrator
Designed and created ordering and invoicing system for small interior design company
Designed and created helpdesk logging and reporting system
1997 - 1998   Sitel Corporation
Inbound and outbound sales of American Express Blue Card, then moved over to Microsoft MSN customer services, where I dealt with complaints and technical issues for the MSN ISP
1996 - 1997   Gearbulk UK LTD
Client facing, desktop and 2nd line support, for 200 users dealing with all users up to top management. Project management and research.
Skills used: Win 95/98, Lotus ccmail, Microsoft Office 97 Professional, PC hardware, print devices and bespoke software

Education

   BENG(Hons)

Certifications / Courses

MCP+I ()
MCSE ()

Skills

Skill Experience Arrow down Level Last used
WINS  5 years professional  4 of 5 2007
Windows NT (Microsoft)  5 years professional  5 of 5 2007
Windows Dial-Up Networking  5 years professional  4 of 5 2007
Windows 95/98/ME/XP (Microsoft)  5 years professional  4 of 5 2007
Windows 3.X (Microsoft)  5 years professional  4 of 5 2007
Windows 2000 / XP Pro (Microsoft)  5 years professional  4 of 5 2007
TCP/IP  5 years professional  4 of 5 2007
Support  5 years professional  4 of 5 2007
Remote Access  5 years professional  4 of 5 2007
RAID systems  5 years professional  4 of 5 2007
PC repair/maintenance (HW)  5 years professional  5 of 5 2007
Outlook (Microsoft)  5 years professional  4 of 5 2007
Internet Information Server (Microsoft)  5 years professional  4 of 5 2007
Installation & configuration (HW/SW)  5 years professional  5 of 5 2007
HTML  5 years professional  4 of 5 2007
Firewalls  5 years professional  4 of 5 2007
Exchange Server (Microsoft)  5 years professional  4 of 5 2007
Excel (Microsoft)  5 years professional  4 of 5 2007
Documentation  5 years professional  4 of 5 2007
DNS  5 years professional  4 of 5 2007
DHCP  5 years professional  5 of 5 2007
Database design  5 years professional  4 of 5 2007
CSS (Cascading Style Sheet)  5 years professional  4 of 5 2007
Crystal Reports  5 years professional  4 of 5 2007
Clustering  5 years professional  4 of 5 2007
Client/Server  5 years professional  4 of 5 2007
Active Directory (AD)  5 years professional  4 of 5 2007
Access (Microsoft)  5 years professional  4 of 5 2007
WAN  2 years professional  3 of 5 2007
System Management  2 years professional  3 of 5 2007
System Architecture  2 years professional  3 of 5 2007
System administration  2 years professional  3 of 5 2007
SSL (Secure Socket Layer)  2 years professional  3 of 5 2007
SQL-scripts  2 years professional  3 of 5 2007
SQL server (Microsoft)  2 years professional  3 of 5 2007
SQL databases  2 years professional  3 of 5 2007
SNMP  2 years professional  3 of 5 2007
SMTP  2 years professional  3 of 5 2007
Security  2 years professional  3 of 5 2007
SCSI  2 years professional  3 of 5 2007
Sales - telesales (cold calls)  2 years professional  3 of 5 2007
Routers  2 years professional  3 of 5 2007
IT-Procurement  2 years professional  3 of 5 2007
ISDN  2 years professional  3 of 5 2007
IPX/SPX  2 years professional  3 of 5 2007
HUBS  2 years professional  3 of 5 2007
Flash  2 years professional  3 of 5 2007
e-Commerce / e-Business  2 years professional  3 of 5 2007
Document Management (generic)  2 years professional  3 of 5 2007
Database administration  2 years professional  3 of 5 2007
Cisco  2 years professional  3 of 5 2007
Adobe Acrobat  2 years professional  3 of 5 2007
Active-X  2 years professional  3 of 5 2007
3COM  2 years professional  3 of 5 2007
XSL  1 years professional  2 of 5 2007
XML  1 years professional  2 of 5 2007
Wireless Technology  1 years professional  2 of 5 2007
Visual Studio  1 years professional  2 of 5 2007
Video Conferencing  1 years professional  2 of 5 2007
VBscript  1 years professional  2 of 5 2007
Sage  1 years professional  2 of 5 2007
RIP  1 years professional  2 of 5 2007
Project Management  1 years professional  2 of 5 2007
Project (Microsoft)  1 years professional  2 of 5 2007
Programming/software development  1 years professional  2 of 5 2007
OOP  1 years professional  2 of 5 2007
ODBC  1 years professional  2 of 5 2007
JavaScript  1 years professional  2 of 5 2007
GPRS  1 years professional  2 of 5 2007
Fireworks (Macromedia)  1 years professional  2 of 5 2007
Fiber Optics  1 years professional  2 of 5 2007
EDI  1 years professional  2 of 5 2007
Dreamweaver  1 years professional  2 of 5 2007
Data Analysis/Data Modelling  1 years professional  2 of 5 2007
COM/DCOM  1 years professional  2 of 5 2007
Backup Exec  1 years professional  2 of 5 2007
ASP (Application Service Provider)  1 years professional  2 of 5 2007
ASP (Active Server Pages)  1 years professional  2 of 5 2007
ADO  1 years professional  2 of 5 2007
Perl    1 of 5 2007
Marketing - strategy    1 of 5 2007
Marketing - PR    1 of 5 2007
Marketing - positioning    1 of 5 2007
Marketing - direct marketing    1 of 5 2007
Marketing - dialogue marketing    1 of 5 2007
Marketing - branding    1 of 5 2007
Marketing - analysis    1 of 5 2007
GUI design    1 of 5 2007
1 = Lowest level, 5 = Highest level

Language Skills

Language Oral Written
English  5 of 5 5 of 5
French  2 of 5 2 of 5

Job Type wishes

(chosen marked with Checkmark)

Checkmark Full time
Checkmark Contract/Project/Freelance

Job Category wishes

(chosen marked with Checkmark)

  • checked Implementation/Consultant
    • checked BizTalk
    • checked Business Intelligence / Data Warehouse
    • checked CMS Systems
    • checked CRM Systems
    • checked EDI (Electronic Data Interchange)
    • checked ERP In General
    • checked ESDH
    • checked GIS
    • checked IT audits
    • checked IT Strategy
    • checked ITIL / Service Management
    • checked Microsoft Dynamics AX / NAV (Axapta, Financials, etc.)
    • checked Microsoft Dynamics GP (Great Plains)
    • checked Network (LAN / WAN)
    • checked Oracle Forms, Oracle PL, Oracle Developer, etc.
    • checked SAP
    • checked SharePoint
    • checked Telephony / Voice Over IP
  • checked Support/Technician
    • checked Support / Helpdesk / Hotline
    • checked Support Coordinator
    • checked Technician - External
    • checked Technician - Internal
  • checked System Administration
    • checked Backup
    • checked Citrix
    • checked Exchange
    • checked IT Manager
    • checked ITIL
    • checked Lotus Notes / Lotus Domino
    • checked Mac
    • checked Mainframe
    • checked Networks (LAN /WAN)
    • checked SQL Server
    • checked Storage
    • checked Unix / Linux
    • checked Windows Clients
    • checked Windows Servers

Job Location wishes

(chosen marked with Checkmark)

  • Europe
    • United Kingdom
      • South East
        • checked Surrey
      • checked Greater London
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