Support Engineer

I have the ability to learn new skills quickly and always keen to learn and develop new skills. As you will see on my CV, in my part-time job I deal with customers and sales inquiries and have good knowledge and understanding of the importance of customer services. I also have IT skills in Networking and solving problems from my current job.

I would welcome the opportunity to discuss any other suitable positions and my own background in more detail, and would be available for an interview at any time.

Based in:

United Kingdom

Work experience

6 years in employment in full time jobs

Previous jobs

2002 -	AJP Ltd
-Build laptops -Configure BIOS settings -Load operating system and drivers -Load additional software -Check all parts and software are correct
1999 - 2002	ANP Consultants Ltd
-Network Design -Installation -Configuration -Network administration training -Customer Support -Solving Problems
1998 -	The Link (Dixons)
Part-Time -Sales -Communication -Customer Services

Education

	GNVQ IT Intermediate & Advanced

Certifications / Courses

(length: 2 weeks) ()

A+ Course (length: 4 weeks) ()

C&G - Microcomputer Installation & Maintenance ()

Network+ Course(length: 4 weeks) ()

C&G - Microcomputer Operating Systems & Environments(length: 2 weeks) ()

Skills

Skill	Experience	Level	Last used
PC repair/maintenance (HW)	5 years professional	4 of 5	2007
Windows 95/98/ME/XP (Microsoft)	2 years professional	3 of 5	2007
Support	2 years professional	3 of 5	2007
Sage	2 years professional	3 of 5	2007
Visual Basic (VB/VBA)		1 of 5	2007

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
English	5 of 5	5 of 5
Indian	5 of 5	5 of 5

Job Type wishes

(chosen marked with Checkmark )

Full time

Contract/Project/Freelance
Checkmark

Apprentice/Trainee

Job Category wishes

(chosen marked with Checkmark )

Database Administration
- DB2
- MySQL
- Oracle
- PostgreSQL
- SQL Server
Implementation/Consultant
- BizTalk
- Business Intelligence / Data Warehouse
- CMS Systems
- CRM Systems
- EDI (Electronic Data Interchange)
- ERP In General
- ESDH
- GIS
- IT audits
- IT Strategy
- ITIL / Service Management
- Microsoft Dynamics AX / NAV (Axapta, Financials, etc.)
- Microsoft Dynamics GP (Great Plains)
- Network (LAN / WAN)
- Oracle Forms, Oracle PL, Oracle Developer, etc.
- SAP
- SharePoint
- Telephony / Voice Over IP
Software & Web Development
- .Net / ASP.Net (C#, VB, J#, ADO, VS)
- AS/400
- ASP (vbscript, jscript)
- Business Intelligence / Data Warehouse
- C / C++
- Delphi
- EDI (Electronic Data Interchange)
- Embedded Software
- ESDH
- Flash / Actionscript
- Frontend (CSS, HTML, XHTML, Javascript)
- GIS
- GUI / Interface Design
- Java (J2EE, J2SE, JEE5, etc.)
- Lotus Domino / Lotus Notes
- Mainframe Development (CICS, Cobol, COOL, PL/1, Etc.)
- Microsoft Dynamics AX / NAV (Axapta, Financials, etc.)
- Microsoft Office (Infopath / VB / VBA / VBA.NET)
- Oracle Forms, Oracle PL, Oracle Developer, etc.
- Perl
- PHP
- SAP
- SharePoint
- Software Architecture
System Administration
- Backup
- Citrix
- Exchange
- IT Manager
- ITIL
- Lotus Notes / Lotus Domino
- Mac
- Mainframe
- Networks (LAN /WAN)
- SQL Server
- Storage
- Unix / Linux
- Windows Clients
- Windows Servers

Job Location wishes

(chosen marked with Checkmark )

Europe
- United Kingdom
  - Greater London