IT Manager

I am an IT all-rounder and have experience of running all aspects of a large IT department. From managing and providing support to design and configuration of specialist IT/Comms systems, I can quickly lean new systems and identify requirements. I have been security cleared to SC:SECRET and CTC level.


Since joining the IT industry, I have always been involved with supporting
and managing very leading edge systems. Although mainly in the Vehicle
Tracking and Law Enforcement sectors, I have grown from a junior support
role to someone who is capable of the design, implementation and
management of very large, critical information systems.

I believe that this has been borne-out by the recent development and
integration of the Fleetstar Online system
which is the latest generation of online vehicle tracking and routing
systems. By ensuring that a good team surrounded me, I delivered this
project to very tight deadlines whilst liasing with international
suppliers and regulatory bodies under extreme commercial pressure.

While systems design and management are my core areas of expertise, I am
very much an IT all-rounder and enjoy getting my hands dirty. I can lend
my hand to most aspects of IT and have significant experience of NT Server
admin, GPRS, GSM, Goldmine, RADIUS, TCP/IP, SQL Server, PBX Management,
CTI and Windows Support I have had a large amount of exposure to the
Project Management and Customer Service requirements of large IT projects
and feel I can move easily between very technical and customer-facing
roles. All the systems I have managed required a large amount of
management and support, as customers tend to use them for their core
information requirements. This has required strong management of my teams
to ensure that SLAs regarding support were met at all times, and that
customer satisfaction and issue resolution was completed to target.

I have used the knowledge gained from previous employment and systems to
move from a totally technical position to one from which I can manage a
specialist team and ensure that all systems are available and fully
supported at all times. As someone who has spent most of his working life
dealing with high-value load tracking and covert surveillance IT systems,
I am very aware of the need for system security and integrity of data.

My last employer?s acquisition of a Swedish technology company allowed me
to prove to myself that I am capable of communicating effectively at
international board level and with a diverse range of partners. During
this time, I managed an integration project which ran across Sweden,
Norway and Germany and required my team to provide support to all these
countries from the UK. This resulted in the development of a European
support team based in the UK, using existing CRM and Helpdesk systems to
cover all products and services gained as part of the acquisition.

I feel that my realistic approach to tasks and projects ensures that they
are always delivered on time and to budget. I am not afraid to explain to
Directors and board members when I feel that a particular decision is not
technically viable or commercially feasible. Having said that, I am very
sympathetic to the commercial pressures which drive all organisations and
the need for due-diligence and accountability at all times.

I consider myself to be a very hard and conscientious worker and immerse
myself fully in any position that I enjoy. Although quite outgoing, I
conduct myself professionally at all times and feel that I make a good
addition to any hard-working team.