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Network Engineer

 

I come from an information technology support background with a consequent broad understanding of many IT issues and concepts, especially those in a Microsoft and Intel environment. I also possess strong consulting skills, which allow me to effectively lead and work across teams of technical [and business] staff, with practical experience in large, complex multi-national organizations. This experience has given me the knowledge and maturity to think and act logically in important projects, or else to bring creative dimensions, where the technical issues need to be resolved and managed effectively for all key stakeholders. Much of my career has been conducted in a European or global context, where I have used my cultural awareness and French and Spanish language skills extensively to assist in the planning, implementation and support of IT systems. I am a dynamic, committed and grounded employee, who thrives on hard work, challenges, self-development and delivering 100% service to the customer.

Based in:

United Kingdom

Work experience

20 years in employment in full time jobs

Previous jobs

2002 - 2003   Mackay Tourism
Technical Support Officer Reporting to the Project Manager, my objective was to co-ordinate and perform the technical installation of new Internet cafes around the region, including equipment purchasing, planning schedules, liaising with ISPs, post implementation training and support.Key responsibilities: -1. Perform installation and configuration of computers and printers and network in Internet Access Centres, based on XP desktop and 2000 LAN [Proxy server/router/firewall] and broadband.2. Responsible for in-house support of technical infrastructure (based on Windows ME and 98 desktop and NT / Proxy/ Red Hat Linux servers)3. Provide technical consultancy in terms of strategic network architecture [2000 LAN and broadband internet] and desktop configuration [XP] for future Internet cafes.4. Initiate, plan and conduct technical training presentations after system installations and also of portal and web page templates to public groups, private organisations and internal employees.Specific achievements: -1. The installation and networking of 15 Internet cafes, on time and to budget, using latest W2K LAN technology and completed according to federal government policy guidelines.2. I was asked to undertake an IT audit of the Tourism Board IT infrastructure and produced a comprehensive report within the week deadline, the recommendations of which were accepted, resulting in 50k upgrade to IT infrastructure, including wireless broadband and 2000 BizTalk server. 3. Working with a marketing assistant and training coordinator, I planned a series of technical training presentations to targeted groups in the community, such as retail associations, chambers of commerce and rotary clubs, which contributed to the meeting of weekly targets of 100 sign-ups per week.
2001 - 2002   Queensland Rail
Project Support Consultant Reporting to the Business Systems Manager, my task as an externally recruited consultant, was to design and develop a new online maintenance system [using MS Project 2000, IIS/Proxy 2000 and 2000 server] to the whole of the Infrastructure Services Group (2,000 employees).Key responsibilities: -1. Conduct and document a review of existing maintenance systems across the Group?s eight business divisions and present a technical review to the Group Regional Management team.2. Initiate and implement a technical implementation plan, using W2K server, ADS, LDAP, Proxy and IIS and Project 2K for the new railway maintenance planning system, in conjunction with in-house technical development and support teams.3. Present and ?sell? ongoing prototypes to internal business planning employees, regional managers and other key divisional staff.Specific achievements: -1. Within the first four-week deadline, I completed and documented an initial software and infrastructure review of the existing business planning systems. The approval of this document initiated a new implementation plan and a technical specification, which was achieved within the next six-week deadline. 2. Devised a loop back support mechanism, which successfully communicated problems from employees ranging from manual track workers through to senior regional managers. This integrated into the technical product development and a successful implementation strategy.3. Sold the final working prototype of the maintenance system on behalf of the business systems division to the Group senior management team, on time and within budget. It was estimated that this system would result in savings of over $1M through increased productivity.
1998 - 2001   Core Technology Systems
Technical Consultant Reporting to Operations Director, work on technical specifications and project plans for clients with account management and undertake installation and documentation of all completed projects, perform second/third-line support on major problems through to resolution where required. Key responsibilities: - 1. Design, specification and documentation of technical solutions as identified with client and account management. Included successful solution deliveries to major blue-chip clients such as Barclays Private Bank [Exchange 5.5 global roll-out], Credit Suisse [W2K desktop migration], Holmes Place [Exchange2K / Portal Server / LDAP installation], Wilhelm Wallenius Shipping [global frame relay and W2K / Citrix Metaframe and 98 desktop rollout], CoverClick.com [W2K Infrastructure, including compete Firewall / Proxy / ADS design and install]], a European VPN rollout for Storm Telecom [using Checkpoint VPN hardware] and WorldCom [Exchange 5.5 roll-out].2. Undertake externally based consulting contracts for clients where required. Included 12-week term as sole desktop and network support consultant [W2K / Proxy / VPN] for a 150-employee foreign exchange trading company, a 2-week term as sole MS Exchange 2000 support consultant for one of the high street banks and a 6-week term as infrastructure and database [SQL 2000] support consultant for a 2000-user insurance company.3. Prepare and present technical solution demonstrations to clients and new product briefings to internal staff and at external company presentations and conferences.
1997 - 1998   Fujitsu-ICL
European Support Consultant Key responsibilities: - 1. Work in team of 6 consultants to provide 2nd / 3rd line server support on W2K/ NT4-based systems.2. Install, configure and document of W2K / NT4 LANs in client sites around UK, France and Spain. 3. Work with testing and integration teams to build new systems and run test scenarios and scripts.
1988 - 1997   Marks & Spencer PLC
European Support ManagerKey responsibilities: - 1. Provide and manage 1st and 2nd line support to retail stores throughout all Europe (25 sites). 2. Reporting of daily and weekly operational performance to senior operations management.3. Plan and co-ordinate system upgrades with external managers in Europe, including performing technical translation and user training in French and Spanish.

Education

   Master of Informatics

Certifications / Courses

()
MCSE (1997) ()

Skills

Skill Experience Arrow down Level Last used
Windows 95/98/ME/XP (Microsoft)  5 years professional  5 of 5 2006
Windows 2000 / XP Pro (Microsoft)  5 years professional  5 of 5 2006
WAN  5 years professional  5 of 5 2006
PC repair/maintenance (HW)  5 years professional  5 of 5 2006
NT4  5 years professional  5 of 5 2006
Network Engineer  5 years professional  5 of 5 2006
MCSE  5 years professional  5 of 5 2006
Installation & configuration (HW/SW)  5 years professional  5 of 5 2006
Client/Server  5 years professional  5 of 5 2006
Active Directory (AD)  5 years professional  5 of 5 2006
1 = Lowest level, 5 = Highest level

Language Skills

Language Oral Written
French  5 of 5 5 of 5
Spanish  5 of 5 5 of 5
German  2 of 5 2 of 5

Job Type wishes

(chosen marked with Checkmark)

Checkmark Contract/Project/Freelance

Job Category wishes

(chosen marked with Checkmark)

  • checked Implementation/Consultant
    • checked BizTalk
    • checked Business Intelligence / Data Warehouse
    • checked CMS Systems
    • checked CRM Systems
    • checked EDI (Electronic Data Interchange)
    • checked ERP In General
    • checked ESDH
    • checked GIS
    • checked IT audits
    • checked IT Strategy
    • checked ITIL / Service Management
    • checked Microsoft Dynamics AX / NAV (Axapta, Financials, etc.)
    • checked Microsoft Dynamics GP (Great Plains)
    • checked Network (LAN / WAN)
    • checked Oracle Forms, Oracle PL, Oracle Developer, etc.
    • checked SAP
    • checked SharePoint
    • checked Telephony / Voice Over IP
  • checked Support/Technician
    • checked Support / Helpdesk / Hotline
    • checked Support Coordinator
    • checked Technician - External
    • checked Technician - Internal
  • checked System Administration
    • checked Backup
    • checked Citrix
    • checked Exchange
    • checked IT Manager
    • checked ITIL
    • checked Lotus Notes / Lotus Domino
    • checked Mac
    • checked Mainframe
    • checked Networks (LAN /WAN)
    • checked SQL Server
    • checked Storage
    • checked Unix / Linux
    • checked Windows Clients
    • checked Windows Servers

Job Location wishes

(chosen marked with Checkmark)

  • Europe
    • Rest of Europe
      • checked France
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