Technical/Customer/Helpdesk Support Engineer

I am currently looking for 1st/2nd line support roles with in a medium to large organisation that is prepared to invest in employees. In return I would like to offer my services and loyalty.

Although not mentioned above I have basic exposure to the following:
Windows NT4 Server
Windows 2000/2003 Server

Based in:

United Kingdom

Work experience

18 years in employment in full time jobs

Previous jobs

2006 - 2006	Orange
Short term contract: 04/2006 - 05/2006 SARS Team Member. Responisbilities include: Creation and administration of user accounts in windows server 2000/3 and bespoke applications. Access to resources on the network. Administration of Exchnge accounts. Responding to internal support requests.
2004 - 2005	Orange
Network Tester. Testing 3G network connectivity and bench mark via moble phones and datacard UK wide.
2003 - 2004	Orange
Technical Support, approximately 15000 users in a mixed mode active directory environment using Windows NT4 and Windows XP. Floor walking, as support for clients that encountered post migration issues, which ranged from application use, accesses to resources, permissions and connectivity issues.
2000 - 2003	PR Newswire
Supporting MediaManager PC based database written in FoxPro. Updating of company SQL version of MediaManager. Rebuilding of PCs (Windows 95, 98, NT4 wks, NT4 Server, 2000 Professional and 2000 Server. Heavily involved in the development life cycle of Online MediAtlas (Browser based version of MediaManager). Involved in the migration process, clients data from MediaManager to Online MEDIAtlas. Development of VBA code in order aid list conversion process. Second line support regarding both products. Supporting office 97, 2000 and XP.
1999 - 2000	Wandsworth Borough Council, Lo
Employed as a Technical Assistant in the Housing Department with specific involvement in the testing of the new database for the housing department. Participated in the development of the bespoke database, which involved attending project meetings and contributing to the specification and testing. Developed and maintained departmental Access databases. Provided MS Office 97 helpdesk support and basic Windows NT administration. Produced periodic reports using Informix for various departments
1998 - 1998	Platinum One, London
I was employed on a temporary basis to create an MS Access database for recording sales transactions, provide hardware and software installation and support (MS Office 97) and market research and sales of corporate hospitality to senior level executives
1997 - 1998	Turner Broadcasting System Eur
I was employed as a temporary database assistant within the Sales and Contracts Administration Department where I undertook assignments, which included the validation of data, that had been transferred between two different databases. Testing new releases of the bespoke database. Help desk provision for Ms Office 97 and database. Amending corrupted data and liasing with the Sales Department.
1990 - 1993	RM Associates Limited
I undertook temporary assignments for this film distribution company, which included the evaluation of the bespoke database for storing the rights disposal and acquisition of programmes distributed by the company. Providing enhancements to the programme. Processing ten years of historical data. Helpdesk support in the absence of the Computer Systems Manager.

Education

	BSC Computer Science

	Access Maths & Computing

	BTEC National Computing

Certifications / Courses

FoxPro (1 week) ()

Tailored MAC 9 (1 week) ()

Network security fundamentals (1 week) ()

Skills

Skill	Experience	Level	Last used
Windows NT (Microsoft)	2 years professional	3 of 5	2006
Windows 2000 / XP Pro (Microsoft)	2 years professional	3 of 5	2006
Office (Microsoft)	2 years professional	3 of 5	2006
Visual Basic (VB/VBA)		1 of 5	2006
SQL databases		1 of 5	2006
Macintosh		1 of 5	2006

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
English	5 of 5	5 of 5

Job Type wishes

(chosen marked with Checkmark )

Contract/Project/Freelance

Job Category wishes

(chosen marked with Checkmark )

Support/Technician
- Support / Helpdesk / Hotline
- Support Coordinator
- Technician - External
- Technician - Internal
System Administration
- Backup
- Citrix
- Exchange
- IT Manager
- ITIL
- Lotus Notes / Lotus Domino
- Mac
- Mainframe
- Networks (LAN /WAN)
- SQL Server
- Storage
- Unix / Linux
- Windows Clients
- Windows Servers
Test/Quality Assurance
- Quality Assurance / QA
- Test

Job Location wishes

(chosen marked with Checkmark )

Europe
- United Kingdom
  - South West
    - Avon