IT support specialist

I have been working in the Communications and Information Technology industry for 6 years. During this time I have progressed from Helpdesk Technical Support Analyst to National Field Engineer along with supervising a small team. I have in-depth knowledge of most Microsoft Operating Systems and applications, back office and database applications.

Currently I am working towards a Microsoft Qualification (MCP) which I feel will be beneficial, both to myself and to the company I work for. I hold a full UK driving license, am a car owner.

Based in:

United Kingdom

Work experience

10 years in employment in full time jobs

Previous jobs

2000 -	Robert Half International
Job Title: IT Field Engineer Job responsibilities � Provide 1st, 2nd and 3rd line support (including desktop support) to around 500 users Nationwide. � Ensuring all traffic is routed correctly over Cisco routers & switches. � Supporting an NT4/W2k WAN/LAN with a mixture of W2k server and NT4 server � Liasing with users, customers, and 3rd party suppliers to ensure all SLA?s are met � Supporting all telephone systems in place and ensuring all data/voice cables are maintained, installed or removed when required. � Managing a team comprising of 2 Field Engineers and 2 Helpdesk Analyst?s. � Supporting the main Business front end Database ? Bond Adapt. � Development of the Company Intranet. � Training of New Staff. � Roll out of W2k Server and workstation. � Responsible for the UK back-ups using Veritas Back-up & robocopy. � Ordering and recording all equipment.
1999 - 2000	Specialist Computer Centres
Job Title: Special Projects Field Engineer Job Responsibilities � Severn Trent Water: Year 2000 testing and upgrading Software and Hardware installation in and NT4 environment Systems audit Planning and supervising rollouts � Alliance & Leicester: Desktop Support Engineer Win 95/NT4 Systems administration Call management, logging and escalation SMS Administration � Nuffield Hospitals: Win 95/NT4 systems testing NT4 OS rollout Systems audit � G.E. Capital Bank: Hardware Removal and Installation Financial Software Installation Systems Testing and Configuration Laptop Refurbishment and testing Along with working on Projects at the above companies I also spent some time in the workshop building and testing Servers PC?s, laptops and Printers.
1997 - 1999	MCI Worldcom
Job Title: 1st/2nd Level 24 hour International Technical Support Job Responsibilities � Proactive 1st and 2nd level support via the extended enterprise helpdesk (Office Support, Application support, PC and E-mail support and call out support). � Effective customer management to understand problems, work issues, log assign and track calls ensuring they are actioned by the relevant specialists defusing potentially difficult situations. � Manage the call escalation process ensuring preliminary diagnostics are carried out and calls escalated to the appropriate support specialists. � Perform system admin functions: New Logons, password changes, mail profiles etc in a Windows NT / 95 environment. � Complete Network back-ups on a daily basis � Distribution lists management � Carry out routine system checks, monitor helpdesk queues � Ensure and maintain the integrity of systems (Privileges, Permissions etc) � Liase between support teams and keep customers / users informed of all developments. � Provide detailed daily hand-over reports.

Certifications / Courses

Exchange 2000 server ()

Network essentials ()

Windows 2000 Professional and server ()

Windows NT4 admin ()

Courses include : Supporting Windows 95 ()

Skills

Skill	Experience	Level	Last used
System administration	5 years professional	4 of 5	2007
Support	5 years professional	4 of 5	2007
NT4	5 years professional	4 of 5	2007
Helpdesk	5 years professional	4 of 5	2007
Windows NT (Microsoft)	2 years professional	3 of 5	2007
Windows 95/98/ME/XP (Microsoft)	2 years professional	3 of 5	2007
Windows 2000 Professional MCP	2 years professional	3 of 5	2007
Windows 2000 / XP Pro (Microsoft)	2 years professional	3 of 5	2007
Video Conferencing	2 years professional	3 of 5	2007
Remote Access	2 years professional	3 of 5	2007
PC repair/maintenance (HW)	2 years professional	3 of 5	2007
Outlook (Microsoft)	2 years professional	3 of 5	2007
Office (Microsoft)	2 years professional	3 of 5	2007
Logistics	2 years professional	3 of 5	2007
Hardware Engineer	2 years professional	3 of 5	2007
Exchange Server (Microsoft)	2 years professional	3 of 5	2007
Backup Exec	2 years professional	3 of 5	2007
Word (Microsoft)	1 years professional	2 of 5	2007
Terminal Server (Microsoft)	1 years professional	2 of 5	2007
Telecom configuration	1 years professional	2 of 5	2007
Telecom administration	1 years professional	2 of 5	2007
TCP/IP	1 years professional	2 of 5	2007
SMS (Microsoft)	1 years professional	2 of 5	2007
Remedy		1 of 5	2007
Active Directory (AD)		1 of 5	2007

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
Spanish	2 of 5	2 of 5

Job Type wishes

(chosen marked with Checkmark )

Full time

Job Category wishes

(chosen marked with Checkmark )

Other IT jobs
- Image Processing / Graphics
- Webmaster / Web Editor
- 3D / Animation
- DTP
- CAD / CAM
- Purchasing / Logistics
- Recruitment
- Documentation / Technical writer
Support/Technician
- Support / Helpdesk / Hotline
- Support Coordinator
- Technician - External
- Technician - Internal
System Administration
- Backup
- Citrix
- Exchange
- IT Manager
- ITIL
- Lotus Notes / Lotus Domino
- Mac
- Mainframe
- Networks (LAN /WAN)
- SQL Server
- Storage
- Unix / Linux
- Windows Clients
- Windows Servers

Job Location wishes

(chosen marked with Checkmark )

Europe
- United Kingdom
  - Midlands
    - Herefordshire
    - Shropshire
    - Staffordshire
    - Worcestershire
    - West Midlands