Technical Support

Working and studying in the I.T industry for more than 9 years designing and implementing computer programs and web pages as well as supporting networked PC?s and printers for over 2500 users.
14 months working in Desktop Support for a local government authority.
3 months work experience as an IT Assistant for a local government authority.

Based in:

United Kingdom

Work experience

7 years in employment in full time jobs

Previous jobs

2002 -	Stockton Borough Council
Involved in 1st, 2nd and 3rd line support of networked PC?s and Printers. Installation & support of various software/OS systems including Windows 3.11, 95, 98, 2000, NT4, Novell, Citrix and MS Office applications.
1996 - 1998	Culligan AFL
Manufacturing of Industrial filters, responsible for Quality Control.

Education

	HND

	Btec

	NVQ

Certifications / Courses

Operating I.T. Systems (6 months) ()

Skills

Skill	Experience	Level	Last used
Windows 95/98/ME/XP (Microsoft)	5 years professional	4 of 5	2006
Windows 2000 / XP Pro (Microsoft)	5 years professional	4 of 5	2006
Support	5 years professional	5 of 5	2006
Powerpoint (Microsoft)	5 years professional	4 of 5	2006
Office (Microsoft)	5 years professional	5 of 5	2006
Installation & configuration (HW/SW)	5 years professional	4 of 5	2006
Helpdesk	5 years professional	4 of 5	2006
Citrix	5 years professional	4 of 5	2006
Windows NT (Microsoft)	2 years professional	3 of 5	2006
Windows Dial-Up Networking	2 years professional	3 of 5	2006
Windows 3.X (Microsoft)	2 years professional	3 of 5	2006
TCP/IP	2 years professional	3 of 5	2006
HTML	2 years professional	3 of 5	2006
DHCP	2 years professional	3 of 5	2006
C / ANSI C	2 years professional	3 of 5	2006
Yourdon	1 years professional	2 of 5	2006
HUBS		1 of 5	2006
COBOL		1 of 5	2006

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
English	5 of 5	5 of 5

Job Type wishes

(chosen marked with Checkmark )

Full time

Contract/Project/Freelance

Job Category wishes

(chosen marked with Checkmark )

Other IT jobs
- Image Processing / Graphics
- Webmaster / Web Editor
- 3D / Animation
- DTP
- CAD / CAM
- Purchasing / Logistics
- Recruitment
- Documentation / Technical writer
Project Management
- Business Intelligence / Data Warehouse
- ERP in General
- Microsoft Dynamics AX / NAV (Axapta, Financials, etc.)
- Other Project Management Positions
- SAP
- Software- & Web development
- Test / QA
Support/Technician
- Support / Helpdesk / Hotline
- Support Coordinator
- Technician - External
- Technician - Internal

Job Location wishes

(chosen marked with Checkmark )

Europe
- United Kingdom
  - North East
    - Yorkshire & Humberside
    - Durham
    - Northumberland
    - Tyne & Wear
  - North West
    - Greater Manchester