IT Support Techniciant

Experience as a Network/Desktop Support Technician . Hard working with positive, detailed and friendly approach towards clients. Capable of working on my own and with team as well. Eligible to work in UK.

Based in:

United Kingdom

Work experience

12 years in employment in full time jobs

Previous jobs

2003 -	Citizens Advice Bureau
Currently working on rollout of Windows 2000/9X, MSOffice, Outlook and in-house applications across whole branch. Providing Technical support for their Computer Network Systems, including troubleshooting, upgradation, maintenance and general IT management.Duties include maintaining Windows servers(DNS, DHCP, WINS, User Accounts, File access and sharing security), Printing systems, Exchange Server, Local Network(LAN) and Internet Administration/Troubleshooting/Support, Hardware Support, Microsoft Access database management, Microsoft Outlook/Express, Desktop and Applications support to users, documentation and daily reports
2001 - 2003	Enar Industrial Ent Ltd.
Desktop Support supporting users on and off-site, mainly for MS Office/Windows 2000/NT/98, Server Security, Printer Configurations in a networked environment.Installed applications, deployed new machines, gave basic instruction to users. Windows2000 Server administration including TCP/IP network configuration/troubleshooting, DNS, DHCP, WINS configuration.
1998 - 2001	Enar Industrial Ent Ltd.
Performed administrative duties that included purchase invoice and pricing.Coordinated and maintained relationships with the Financers and Customers.Scheduling in-house or with-client meetings. Monitored and followed-up delayed and outstanding dues from financers and customers.Administered all the hire-purchases through their full completion process.Produced sales and inventory reports.Handled Bill Management Scheme, a proprietary Computer Software, to minimise the interest on repayment to our own Financers.
1996 - 1998	Enar Industrial Ent Ltd
Handled all word processing and typing. Entered data for shipping and inventory. Maintained computerized inventory of all parts, supplies, and products. Helped plan and organize company functions. Answered the telephone and represented the company in a professional and business like manner. Job duties included correspondence using Phone, Fax, electronic and normal Mail reminders to Financers and Creditors (Telco).Detailing customers over phone or during face-to-face visits about the vehicles

Education

	BSc

	MCA

Skills

Skill	Experience	Level	Last used
Excel (Microsoft)	2 years professional	3 of 5	2006
WINS	1 years professional	2 of 5	2006
Windows NT (Microsoft)	1 years professional	2 of 5	2006
Windows 95/98/ME/XP (Microsoft)	1 years professional	2 of 5	2006
Windows 2000 / XP Pro (Microsoft)	1 years professional	2 of 5	2006
TCP/IP	1 years professional	2 of 5	2006
PC repair/maintenance (HW)	1 years professional	2 of 5	2006
LAN / Ethernet	1 years professional	2 of 5	2006
Installation & configuration (HW/SW)	1 years professional	2 of 5	2006
Exchange Server (Microsoft)	1 years professional	2 of 5	2006
DNS	1 years professional	2 of 5	2006
DHCP	1 years professional	2 of 5	2006
SQL server (Microsoft)		1 of 5	2006
RDBMS		1 of 5	2006
Proxy Server		1 of 5	2006
Powerpoint (Microsoft)		1 of 5	2006
Photoshop (Adobe)		1 of 5	2006
Internet Information Server (Microsoft)		1 of 5	2006
FoxPro		1 of 5	2006
Firewalls		1 of 5	2006
Database administration		1 of 5	2006
COBOL		1 of 5	2006
Client/Server		1 of 5	2006
Basic		1 of 5	2006