Technical Support Agent

A highly competent and versatile Internet Technical Support Operator with 3 years proven experience through British Telecom. Multi skilled in I.T allied to PC literacy with a keen interest in desktop support. Motivated and committed to achieving set objectives of both team and individual. Analytically minded who enjoys problem solving and challenging roles. Strong customer interface with developed communication and interpersonal skills with 3 years experience through Chartered Trust.

Based in:

United Kingdom

Work experience

9 years in employment in full time jobs

Previous jobs

2000 - 2003	British Telecom
Internet Technical Support Operator  Diagnose and fix customer problems via telephone and email through covering a number of helpdesks within BT
1997 - 2000	Chartered Trust - ACL
Helpline Operator/Administrator  Control hire costs to ACL through checking/querying all invoices from all hire companies  Resolve client queries and raise credits/debits as appropriate to improve customer relations  Assist the fleet administration team with telephone calls and queries to meet targets and control call flows  Interrogate computer systems/packages to input information and produce reports to track an monitor queries  Train new/temporary staff on work areas of department.

Education

	HND

	Btech

Skills

Skill	Experience	Level	Last used
Windows Dial-Up Networking	5 years professional	4 of 5	2007
Word (Microsoft)	2 years professional	3 of 5	2007
Windows 95/98/ME/XP (Microsoft)	2 years professional	3 of 5	2007
Windows 2000 / XP Pro (Microsoft)	2 years professional	3 of 5	2007
Technical Analyst	2 years professional	3 of 5	2007
PC repair/maintenance (HW)	2 years professional	3 of 5	2007
HTML	2 years professional	3 of 5	2007
Helpdesk	2 years professional	3 of 5	2007
Call Centre	2 years professional	3 of 5	2007
Windows NT (Microsoft)	1 years professional	2 of 5	2007
Web hosting / ISP	1 years professional	2 of 5	2007
Photoshop (Adobe)	1 years professional	2 of 5	2007
Office (Microsoft)	1 years professional	2 of 5	2007
Virus Protection		1 of 5	2007
TCP/IP		1 of 5	2007
Firewalls		1 of 5	2007
CSS (Cascading Style Sheet)		1 of 5	2007
CorelDraw		1 of 5	2007
COBOL		1 of 5	2007
Antivirus (strategy)		1 of 5	2007

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
English	5 of 5	5 of 5

Job Type wishes

(chosen marked with Checkmark )

Full time

Contract/Project/Freelance
Checkmark

Apprentice/Trainee

Job Category wishes

(chosen marked with Checkmark )

Hardware Development
- Analogue
- Digital
Other IT jobs
- Image Processing / Graphics
- Webmaster / Web Editor
- 3D / Animation
- DTP
- CAD / CAM
- Purchasing / Logistics
- Recruitment
- Documentation / Technical writer
Support/Technician
- Support / Helpdesk / Hotline
- Support Coordinator
- Technician - External
- Technician - Internal

Job Location wishes

(chosen marked with Checkmark )

Europe
- United Kingdom
  - Wales