IT Support Desk

I have been working on a IT Support desk for the past 3 yrs and i am now looking for a new challenge and more IT experience to help toward completing my mcse's

Based in:

United Kingdom

Work experience

7 years in employment in full time jobs

Previous jobs

2001 -	Caudwell Distribution group
1st / 2 nd line support - teaking calls - logging calls remote dial in fixing problems
2000 - 2000	BT
Directoriy enquiries - taking calls distributing the correct phone no requested

Education

	BA

	HND

Skills

Skill	Experience	Level	Last used
Works (Microsoft)	5 years professional	4 of 5	2006
Workflow	5 years professional	4 of 5	2006
WordPerfect	5 years professional	4 of 5	2006
Word (Microsoft)	5 years professional	4 of 5	2006
Windows Dial-Up Networking	5 years professional	4 of 5	2006
Windows 2000 / XP Pro (Microsoft)	5 years professional	4 of 5	2006
Think aloud sessions	5 years professional	4 of 5	2006
Remote Access	5 years professional	4 of 5	2006
Helpdesk	5 years professional	5 of 5	2006
AS/400	5 years professional	4 of 5	2006
UNIX (HP, SUN, AIX, SCO etc.)	2 years professional	3 of 5	2006
TCP/IP	2 years professional	3 of 5	2006
SMS (Microsoft)	2 years professional	3 of 5	2006
Outlook (Microsoft)	2 years professional	3 of 5	2006
ODBC	2 years professional	3 of 5	2006
LAN / Ethernet	2 years professional	3 of 5	2006
Exchange Server (Microsoft)	2 years professional	3 of 5	2006
Adobe Acrobat	2 years professional	3 of 5	2006
Active Directory (AD)	2 years professional	3 of 5	2006
Access (Microsoft)	2 years professional	3 of 5	2006
WINS	1 years professional	2 of 5	2006
UNIX-scripts	1 years professional	2 of 5	2006
SMTP	1 years professional	2 of 5	2006
Proxy Server	1 years professional	2 of 5	2006
PABX	1 years professional	2 of 5	2006
Oracle 8i	1 years professional	2 of 5	2006
Oracle 8	1 years professional	2 of 5	2006
Informix	1 years professional	2 of 5	2006
DNS	1 years professional	2 of 5	2006
DHCP	1 years professional	2 of 5	2006
Active-X	1 years professional	2 of 5	2006
VPN		1 of 5	2006
Network Analyst		1 of 5	2006
Microsoft ISA Server 2000		1 of 5	2006
Logistics		1 of 5	2006
Knowledge Management		1 of 5	2006
IP Network Strategy		1 of 5	2006
GPRS		1 of 5	2006
Fireworks (Macromedia)		1 of 5	2006
Firewalls		1 of 5	2006
Dreamweaver		1 of 5	2006
Disaster Recovery		1 of 5	2006
dBase		1 of 5	2006
Database administration		1 of 5	2006
Crystal Reports		1 of 5	2006
Client/Server		1 of 5	2006
Citrix		1 of 5	2006
Cisco		1 of 5	2006
Call Centre		1 of 5	2006
C++		1 of 5	2006
Business Manager		1 of 5	2006
Basic		1 of 5	2006
Backup Exec		1 of 5	2006
Appletalk		1 of 5	2006
Antivirus (strategy)		1 of 5	2006

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
English	5 of 5	5 of 5

Job Type wishes

(chosen marked with Checkmark )

Full time

Job Category wishes

(chosen marked with Checkmark )

Project Management
- Business Intelligence / Data Warehouse
- ERP in General
- Microsoft Dynamics AX / NAV (Axapta, Financials, etc.)
- Other Project Management Positions
- SAP
- Software- & Web development
- Test / QA
Support/Technician
- Support / Helpdesk / Hotline
- Support Coordinator
- Technician - External
- Technician - Internal
System Administration
- Backup
- Citrix
- Exchange
- IT Manager
- ITIL
- Lotus Notes / Lotus Domino
- Mac
- Mainframe
- Networks (LAN /WAN)
- SQL Server
- Storage
- Unix / Linux
- Windows Clients
- Windows Servers
Usability

Job Location wishes

(chosen marked with Checkmark )

Europe
- United Kingdom
  - North West
    - Greater Manchester
    - Cheshire