2nd line support

Self-Motivated and hard working individual with experience gained in IT and Finance.
Enjoy Problem solving, have an eye for detail, I am able to quickly understand customer requirements and advise on course of action.
Confident in making decisions and able to work independently and as a team member

location of work needs to have good public transport links

Based in:

United Kingdom

Work experience

5 years in employment in full time jobs

Previous jobs

1999 - 2003	Anchor Trust
Provide 2nd line technical support internal (office based) and external (dial in Customers).
1997 - 1999	FRCA
was a buyer for the organisation

Certifications / Courses

ITTL Certificate in IT Service Management provided by Fox IT Ltd.ITTL ()

Skills

Skill	Experience	Level	Last used
WINS	5 years professional	4 of 5	2006
TCP/IP	5 years professional	4 of 5	2006
Support	5 years professional	4 of 5	2006
Remote Access	5 years professional	4 of 5	2006
PC repair/maintenance (HW)	5 years professional	4 of 5	2006
Outlook (Microsoft)	5 years professional	4 of 5	2006
Backup Exec	5 years professional	4 of 5	2006
Word (Microsoft)	2 years professional	3 of 5	2006
Windows Dial-Up Networking	2 years professional	3 of 5	2006
Windows 95/98/ME/XP (Microsoft)	2 years professional	3 of 5	2006
Windows 2000 / XP Pro (Microsoft)	2 years professional	3 of 5	2006
Terminal Server (Microsoft)	2 years professional	3 of 5	2006
System administration	2 years professional	3 of 5	2006
Office (Microsoft)	2 years professional	3 of 5	2006
NT4	2 years professional	3 of 5	2006
LAN / Ethernet	2 years professional	3 of 5	2006
Installation & configuration (HW/SW)	2 years professional	3 of 5	2006
Excel (Microsoft)	2 years professional	3 of 5	2006
DNS	2 years professional	3 of 5	2006
Change Management	2 years professional	3 of 5	2006
Antivirus (strategy)	2 years professional	3 of 5	2006
Windows 2000 Server MCP	1 years professional	2 of 5	2006
Windows 2000 Professional MCP	1 years professional	2 of 5	2006
Virus Protection	1 years professional	2 of 5	2006
Training (IT)	1 years professional	2 of 5	2006
Switches	1 years professional	2 of 5	2006
Proxy Server	1 years professional	2 of 5	2006
Firewalls	1 years professional	2 of 5	2006
DHCP	1 years professional	2 of 5	2006
VPN		1 of 5	2006
TokenRing		1 of 5	2006
Symantec Ghost		1 of 5	2006
Routers		1 of 5	2006
RAID systems		1 of 5	2006
PeopleSoft		1 of 5	2006
Network Designer		1 of 5	2006
ISDN		1 of 5	2006
IP Network Strategy		1 of 5	2006
Configuration Management		1 of 5	2006
Client/Server		1 of 5	2006

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
English	5 of 5	5 of 5

Job Type wishes

(chosen marked with Checkmark )

Full time

Contract/Project/Freelance

Job Category wishes

(chosen marked with Checkmark )

Other IT jobs
- Image Processing / Graphics
- Webmaster / Web Editor
- 3D / Animation
- DTP
- CAD / CAM
- Purchasing / Logistics
- Recruitment
- Documentation / Technical writer
Security
Support/Technician
- Support / Helpdesk / Hotline
- Support Coordinator
- Technician - External
- Technician - Internal
System Administration
- Backup
- Citrix
- Exchange
- IT Manager
- ITIL
- Lotus Notes / Lotus Domino
- Mac
- Mainframe
- Networks (LAN /WAN)
- SQL Server
- Storage
- Unix / Linux
- Windows Clients
- Windows Servers
Test/Quality Assurance
- Quality Assurance / QA
- Test

Job Location wishes

(chosen marked with Checkmark )

Europe
- United Kingdom
  - Home Counties
    - Oxfordshire