Welcome to IT-JobBank!
Register profile (CV)
Information
Log in
Register your company
Information and pricing
Log in
List of employers
Top 10 jobs
Link to us
Tell a friend about us
Tel: +44 (0) 1483 739489
Address, e-mail etc.
Technical Support
Competent & proficient IT postgraduate, delivering desktop computing, network and printing support. Vast experience gained from 13 month placement in the Technical Support department of a busy manufacturing environment, providing 1st, 2nd & occasionally, 3rd line support. Good depth of knowledge in IT troubleshooting. Advanced knowledge of desktop hardware and the Internet. Effective at establishing rapport & credibility with colleagues and users. Excellent team working capability.
Based in:
United Kingdom
Work experience
3 years in employment in full time jobs
Previous jobs
2000 - 2001
Panasonic
During the year out of my sandwich course degree in Computer Studies I completed an enjoyable 13 month placement at Panasonic, where I was employed as a technical support administrator. I developed a wide variety of technical skills, including the ability to diagnose network, PC and printer faults, make data cables, patch cables into hubs and switches and assign new IP addresses to network devices. I also built PCs and images and administrated Novell and MS servers and its users. Support was largely on a 1st and 2nd line basis, although the last 6 months of the placement involved a fair share of 3rd line support. Day-to-day administration involved working in a team of 4 technical support staff and a helpdesk member responsible for taking calls. In the last month of the placement I was responsible for training and providing a work plan for the replacement student. Projects undertaken on the placement included upgrading over 400 PCs to comply with Mainframe to Oracle server migration and maintaining the company website.
1997 -
McDonalds Restaurant PLC
Training Squad - Since the age of 16 I have worked part-time at McDonalds to manage my finances through college and university. My employment has given me the opportunity to develop myself in a very busy working environment. Tasks involve cooking, cleaning and training new staff, whilst following procedures and giving 100% customer satisfaction. However, when managers are not present I take initiative in running the kitchen, which means I get the chance to supervise a group of people and make independent decisions.
Education
BSc
Certifications / Courses
General Certificate of Secondary Education - Design & Technology [B]; Mathematics [C]; English Language [C]; English Literature [C]; Double Science [CC]; Art & Design [C]; History [C]; Geography [D]; French [D] ()
General National Vocational Qualification - Distinction in Advanced Business ()
Bachelor of Science (Hons)- Upper Second Class (2.i) in Computer Studies ()
Skills
Skill
Experience
Level
Last used
PC repair/maintenance (HW)
5 years professional
4 of 5
2007
Word (Microsoft)
2 years professional
3 of 5
2007
Windows NT (Microsoft)
2 years professional
3 of 5
2007
Windows 95/98/ME/XP (Microsoft)
2 years professional
3 of 5
2007
Windows 2000 / XP Pro (Microsoft)
2 years professional
3 of 5
2007
System administration
2 years professional
3 of 5
2007
Support
2 years professional
3 of 5
2007
Office (Microsoft)
2 years professional
3 of 5
2007
NT4
2 years professional
3 of 5
2007
LAN / Ethernet
2 years professional
3 of 5
2007
HTML
2 years professional
3 of 5
2007
Helpdesk
2 years professional
3 of 5
2007
Hardware Engineer
2 years professional
3 of 5
2007
Wireless Technology
1 years professional
2 of 5
2007
Windows Dial-Up Networking
1 years professional
2 of 5
2007
Visual Basic (VB/VBA)
1 years professional
2 of 5
2007
Virus Protection
1 years professional
2 of 5
2007
TCP/IP
1 years professional
2 of 5
2007
Symantec Ghost
1 years professional
2 of 5
2007
Symantec Firewall
1 years professional
2 of 5
2007
RAID systems
1 years professional
2 of 5
2007
Powerpoint (Microsoft)
1 years professional
2 of 5
2007
Outlook (Microsoft)
1 years professional
2 of 5
2007
Lotus SmartSuite
1 years professional
2 of 5
2007
Lotus Notes
1 years professional
2 of 5
2007
Lotus 1-2-3
1 years professional
2 of 5
2007
Firewalls
1 years professional
2 of 5
2007
Dreamweaver
1 years professional
2 of 5
2007
Director
1 years professional
2 of 5
2007
DHCP
1 years professional
2 of 5
2007
ArcServe
1 years professional
2 of 5
2007
Active Directory (AD)
1 years professional
2 of 5
2007
Access (Microsoft)
1 years professional
2 of 5
2007
Windows 3.X (Microsoft)
1 of 5
2007
Windows 2000 Server MCP
1 of 5
2007
Web hosting / ISP
1 of 5
2007
web developer
1 of 5
2007
WAN
1 of 5
2007
VBscript
1 of 5
2007
Switches
1 of 5
2007
StarOffice
1 of 5
2007
Sound Forge
1 of 5
2007
Project (Microsoft)
1 of 5
2007
Photoshop (Adobe)
1 of 5
2007
Novell NetWare
1 of 5
2007
ISDN
1 of 5
2007
ImageReady (Adobe)
1 of 5
2007
Flash
1 of 5
2007
e-learning
1 of 5
2007
DNS
1 of 5
2007
ASP.Net
1 of 5
2007
Adobe Acrobat
1 of 5
2007
1 = Lowest level, 5 = Highest level
Language Skills
Language
Oral
Written
English
5 of 5
5 of 5
French
2 of 5
2 of 5
Job Type wishes
(chosen marked with
)
Full time
Job Category wishes
(chosen marked with
)
Support/Technician
Support / Helpdesk / Hotline
Support Coordinator
Technician - External
Technician - Internal
System Administration
Backup
Citrix
Exchange
IT Manager
ITIL
Lotus Notes / Lotus Domino
Mac
Mainframe
Networks (LAN /WAN)
SQL Server
Storage
Unix / Linux
Windows Clients
Windows Servers
Job Location wishes
(chosen marked with
)
Europe
United Kingdom
Wales
Options
Print CV
Tell a friend about CV
Tell a friend about IT-Jobbank
Contact this candidate
You need a job ad to contact this and other candidates. If you are already a customer, please
log in here
. If not, you can
register your company here
.
Looking for good candidates?
Register your company
, go to the
information page
or
contact us
if you want to know more about job posting on IT-Jobbank.
Ready for your dream job?
Then
register your profile
(it's free!) to get notified when your dream job is vacant.
Contact us
©
1999-2008 IT-Jobbank