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Technical Support Analyst

 

I am a highly motivated and reliable person with lots of experience in a network environment, I consider myself as a bit of an expert in most thing Microsoft and am very willing to learn more.

Based in:

United Kingdom

Work experience

5 years in employment in full time jobs

Previous jobs

1997 - 2004   Gresham Business Forms Ltd
Gresham is a printing company that supplies Next etc with Garment labels etc.
Started as Junior Support analyst and trained by an MCSE, mainly a hands on role supporting multiple linked sites including sites in Hong Kong, Belgium and Ireland, moved to Systems Analyst in late 98, lots of work on telephone support etc, started doing on call support as well, and used to being flexible with my hours due to having sites set across different time zones, Moved to Technical Support Analyst and now handle Technical calls that cant be resolved by first line support, also started writing crystal reports for internal users.

Education

   MCSA (Win2k) - Currently studying for exams

Certifications / Courses

()
Administering a Microsoft SQL Server 2000 Database (5 days) ()
Crystal Reports Advanced (3 day) ()
Crystal Reports Beginner (2 day) ()
Crystal Reports Intermediate (2 day) ()
Implementing a Microsoft Windows 2000 Network Infrastructure ()
Implementing Microsoft Windows 2000 Professional and Server (5 days) ()
MCSA (Just exams left) ()
Microsoft IIS4.0 Installing and Managing (3 days) ()
Microsoft Systems Management Server 2.0 (5 days) ()
Microsoft Windows 2000 Network and Operating System Essentials (3 days) ()
Customer care Course (1day) ()

Skills

Skill Experience Arrow down Level Last used
Works (Microsoft)  5 years professional  4 of 5 2007
Word (Microsoft)  5 years professional  4 of 5 2007
Wireless Technology  5 years professional  4 of 5 2007
Windows NT (Microsoft)  5 years professional  4 of 5 2007
Windows Dial-Up Networking  5 years professional  4 of 5 2007
Windows 95/98/ME/XP (Microsoft)  5 years professional  4 of 5 2007
Windows 2000 Server MCP  5 years professional  4 of 5 2007
Windows 2000 Professional MCP  5 years professional  4 of 5 2007
Windows 2000 / XP Pro (Microsoft)  5 years professional  4 of 5 2007
VPN  5 years professional  4 of 5 2007
Virus Protection  5 years professional  4 of 5 2007
Technical Analyst  5 years professional  4 of 5 2007
System Management  5 years professional  5 of 5 2007
System administration  5 years professional  5 of 5 2007
Symantec Ghost  5 years professional  5 of 5 2007
Symantec Firewall  5 years professional  4 of 5 2007
SQL server (Microsoft)  5 years professional  4 of 5 2007
SMTP  5 years professional  4 of 5 2007
SMS (Microsoft)  5 years professional  4 of 5 2007
Remote Access  5 years professional  5 of 5 2007
Proxy Server  5 years professional  5 of 5 2007
Outlook (Microsoft)  5 years professional  5 of 5 2007
NT4  5 years professional  4 of 5 2007
Microsoft ISA Server 2000  5 years professional  4 of 5 2007
LAN / Ethernet  5 years professional  4 of 5 2007
ISA Server  5 years professional  4 of 5 2007
Internet Information Server (Microsoft)  5 years professional  5 of 5 2007
Exchange Server (Microsoft)  5 years professional  4 of 5 2007
WAN  2 years professional  3 of 5 2007
Systems Analysis  2 years professional  3 of 5 2007
Switches  2 years professional  3 of 5 2007
Powerpoint (Microsoft)  2 years professional  3 of 5 2007
MCSA  2 years professional  3 of 5 2007
MCP  2 years professional  3 of 5 2007
ISDN  2 years professional  3 of 5 2007
Helpdesk  2 years professional  3 of 5 2007
GPRS  2 years professional  3 of 5 2007
Frontpage (Microsoft)  2 years professional  3 of 5 2007
Firewalls  2 years professional  3 of 5 2007
Excel (Microsoft)  2 years professional  3 of 5 2007
ERP systems  2 years professional  3 of 5 2007
Documentation  2 years professional  3 of 5 2007
DNS  2 years professional  3 of 5 2007
DHCP  2 years professional  3 of 5 2007
Database administration  2 years professional  3 of 5 2007
Crystal Reports  2 years professional  3 of 5 2007
Backup Exec  2 years professional  3 of 5 2007
Antivirus (strategy)  2 years professional  3 of 5 2007
Sage  1 years professional  2 of 5 2007
Macintosh  1 years professional  2 of 5 2007
UNIX (HP, SUN, AIX, SCO etc.)    1 of 5 2007
MySQL    1 of 5 2007
Lotus 1-2-3    1 of 5 2007
Dreamweaver    1 of 5 2007
Database design    1 of 5 2007
CRM systems    1 of 5 2007
ArcServe    1 of 5 2007
Active Directory (AD)    1 of 5 2007
1 = Lowest level, 5 = Highest level

Language Skills

Language Oral Written
English  5 of 5 5 of 5

Job Type wishes

(chosen marked with Checkmark)

Checkmark Full time
Checkmark Contract/Project/Freelance

Job Category wishes

(chosen marked with Checkmark)

  • checked Database Administration
    • checked DB2
    • checked MySQL
    • checked Oracle
    • checked PostgreSQL
    • checked SQL Server
  • Other IT jobs
    • checked Image Processing / Graphics
    • checked Webmaster / Web Editor
    • checked 3D / Animation
    • checked DTP
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    • checked Recruitment
    • checked Documentation / Technical writer
  • checked Security
  • checked Software & Web Development
    • checked .Net / ASP.Net (C#, VB, J#, ADO, VS)
    • checked AS/400
    • checked ASP (vbscript, jscript)
    • checked Business Intelligence / Data Warehouse
    • checked C / C++
    • checked Delphi
    • checked EDI (Electronic Data Interchange)
    • checked Embedded Software
    • checked ESDH
    • checked Flash / Actionscript
    • checked Frontend (CSS, HTML, XHTML, Javascript)
    • checked GIS
    • checked GUI / Interface Design
    • checked Java (J2EE, J2SE, JEE5, etc.)
    • checked Lotus Domino / Lotus Notes
    • checked Mainframe Development (CICS, Cobol, COOL, PL/1, Etc.)
    • checked Microsoft Dynamics AX / NAV (Axapta, Financials, etc.)
    • checked Microsoft Office (Infopath / VB / VBA / VBA.NET)
    • checked Oracle Forms, Oracle PL, Oracle Developer, etc.
    • checked Perl
    • checked PHP
    • checked SAP
    • checked SharePoint
    • checked Software Architecture
  • checked Support/Technician
    • checked Support / Helpdesk / Hotline
    • checked Support Coordinator
    • checked Technician - External
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  • checked System Administration
    • checked Backup
    • checked Citrix
    • checked Exchange
    • checked IT Manager
    • checked ITIL
    • checked Lotus Notes / Lotus Domino
    • checked Mac
    • checked Mainframe
    • checked Networks (LAN /WAN)
    • checked SQL Server
    • checked Storage
    • checked Unix / Linux
    • checked Windows Clients
    • checked Windows Servers

Job Location wishes

(chosen marked with Checkmark)

  • Europe
    • United Kingdom
      • Midlands
        • checked Northamptonshire
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