Desktop/Server Support Technician

I am keen, conscientious, hard working and reliable person and can work well under pressure. I get on well with people and can work well either on my own or as part of a team. I can adapt to any environment and can use my skills to contribute positively to any work situation.

I am looking for a 2nd/3rd line Desktop or Server Support Position or Similar.

Based in:

United Kingdom

Work experience

6 years in employment in full time jobs

Previous jobs

1998 - 2004	The Bank of New York
(Working in two different departments for the same company) Job Tittle 1: Desktop and Server Support Technician (1st, 2nd and 3rd line support) Duties: Supporting over 600 Servers (Windows NT4, 2000 and 2003) and over 2000 Workstations (Windows NT, 2000, XP, 2003, ?98) in 24/7 Environment Which are Located in 3 Main Offices in London as Well as Doing the Remote Support for Paris, Milan, Madrid and Frankfurt Offices. Supporting Users who are Working from Home or Other Remote Sites. Realtime Monitoring of the Servers Using Various Tools Including Compaq Insight Manager. Maintaining PC/Server Hardware. Performing Daily Backups (using Veritas BackupExec Software), Hardware and Software Upgrades, Data Recovery, Fully Supporting Decentrilized Printing for the Company (Including LAN TCP/IP Printing, Mainframe Printing Via SNA Server, Mainframe Printing Over IP), Doing Builds and Installs. Maintaining the Activity Based Charging Database and Asset Registry Database. Job Tittle 2: Analyst/Programmer (Mainframe) Duties: Working within an Electronic Publishing Department. Using Autograph as a development tool. Producing Templates, Creating & Updating Professional Documents Including Valuations Reports, Tax Forms, etc. Providing Support to Offshore Clients. Dealing with System Change Requests.
1998 - 1998	Capital and Continental Consul
Job Tittle: Y2K Auditor (Contract) Duties: Testing Servers/Workstations and Standalone PCs for Year 2000 Compatibility, Performing Virus Checking on All Above Mentioned Equipment, Auditing the Systems Configuration.
1997 - 1998	Family Leisure Ltd.
Job Tittle: Engineer Duties: Testing, Repairing and Installing Amusement and Other Types of Electronic Equipment Including Computer-Based Systems.
1997 - 1997	Multistar Developments Ltd.
Job tittle: Shop Assistant Duties: General Customer Service Duties.

Certifications / Courses

Configuring and Administrating Microsoft Windows 2000 Professional ()

Configuring and Administrating Microsoft Windows 2000 Server ()

Configuring and Administrating Microsoft Windows XP Professional ()

()

- 70-210 Installing ()

- 70-215 Installing ()

- 70-270 Installing ()

- A+ Core Hardware Exam ()

- A+ Operation Systems Technologies Exam ()

- Lotus Notes R5 Client ()

- Maintaining a Domino Server Infrastructure ()

- Maintaining Domino Users ()

- Using XICS (CompuSet) as a document composition production engine. ()

Autograph Document Designing System. ()

City & Guilds Level II in Coding and Programming in C/C++ ()

CompTia A+ Certified Professional ()

ICS Diploma in PC Hardware/Software Support ()

IT Courses Completed ()

Lotus Notes ()

MCP (Microsoft Certified Professional) ()

IT Qualifications ()

Skills

Skill	Experience	Level	Last used
WINS	5 years professional	4 of 5	2007
Windows NT (Microsoft)	5 years professional	5 of 5	2007
Windows 95/98/ME/XP (Microsoft)	5 years professional	5 of 5	2007
Windows 3.X (Microsoft)	5 years professional	5 of 5	2007
Windows 2000 Server MCP	5 years professional	5 of 5	2007
Windows 2000 Professional MCP	5 years professional	5 of 5	2007
Windows 2000 / XP Pro (Microsoft)	5 years professional	5 of 5	2007
TCP/IP	5 years professional	5 of 5	2007
SNA	5 years professional	4 of 5	2007
PC repair/maintenance (HW)	5 years professional	5 of 5	2007
Lotus Notes	5 years professional	4 of 5	2007
Intel LANdesk Suite	5 years professional	5 of 5	2007
Installation & configuration (HW/SW)	5 years professional	5 of 5	2007
Hardware Engineer	5 years professional	4 of 5	2007
DNS	5 years professional	4 of 5	2007
DHCP	5 years professional	4 of 5	2007
Backup Exec	5 years professional	5 of 5	2007
Word (Microsoft)	2 years professional	3 of 5	2007
Windows Dial-Up Networking	2 years professional	3 of 5	2007
Terminal Server (Microsoft)	2 years professional	3 of 5	2007
Storage Area Network (SAN)	2 years professional	3 of 5	2007
Powerpoint (Microsoft)	2 years professional	3 of 5	2007
Office (Microsoft)	2 years professional	3 of 5	2007
Network Attached Storage (NAS)	2 years professional	3 of 5	2007
Excel (Microsoft)	2 years professional	3 of 5	2007
Client/Server	2 years professional	3 of 5	2007
Active Directory (AD)	2 years professional	3 of 5	2007
SQL server (Microsoft)	1 years professional	2 of 5	2007
SMS (Microsoft)	1 years professional	2 of 5	2007
Proxy Server	1 years professional	2 of 5	2007
ISA Server	1 years professional	2 of 5	2007
Internet Information Server (Microsoft)	1 years professional	2 of 5	2007
Exchange Server (Microsoft)	1 years professional	2 of 5	2007

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
English	5 of 5	5 of 5
French	5 of 5	5 of 5

Job Type wishes

(chosen marked with Checkmark )

Full time

Contract/Project/Freelance
Checkmark

Apprentice/Trainee

Job Category wishes

(chosen marked with Checkmark )

Other IT jobs
- Image Processing / Graphics
- Webmaster / Web Editor
- 3D / Animation
- DTP
- CAD / CAM
- Purchasing / Logistics
- Recruitment
- Documentation / Technical writer
Support/Technician
- Support / Helpdesk / Hotline
- Support Coordinator
- Technician - External
- Technician - Internal
System Administration
- Backup
- Citrix
- Exchange
- IT Manager
- ITIL
- Lotus Notes / Lotus Domino
- Mac
- Mainframe
- Networks (LAN /WAN)
- SQL Server
- Storage
- Unix / Linux
- Windows Clients
- Windows Servers

Job Location wishes

(chosen marked with Checkmark )

Europe
- United Kingdom
  - Greater London
  - Home Counties
    - Essex