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IT Support Engineer

 

A results-orientated, and quality-focused IT professional with a dynamic, proactive and focused approach. Possesses extensive skills gained within fast moving, customer-centric and pressurised environments. Innovative and imaginative, a problem-solver and decision-maker who generates effective solutions based on experience and sound judgement. A lateral thinker and strategic planner who facilitates viable policies to comply with business infrastructure and objectives.



Member of British Computer Society
Member of Institute of Leadership and Management

Based in:

United Kingdom

Work experience

22 years in employment in full time jobs

Previous jobs

2004 - 2004   Connaught plc
IT Helpdesk technician- providng support to users of Win 2000/NT4 Creation of network and email accounts. Configuration of client laptops and desktops, upgrade of software
2003 - 2004   BT Syntegra
Requirements Capture Engineer (Contract)
? Capturing and recording technical/connectivity data of various LANs/data networks as part of the change management process on a high-value relocation project involving the move of IT systems and equipment.
2002 - 2002   IBM
IT Audit Engineer (Contract)
? Auditing of hardware & software
2000 - 2002   Royal Navy
Information Systems Manager
? Overall responsibility for all aspects of IT operational management activities and services.
? Tasked with the review of IT infrastructure in support of day-to-day operations, providing intelligence and information support to multi-functional Battle staff.
? Provided 1st and 2nd line user support, 2nd line hardware support
? Management of technical services and support helpdesk staff.
? Responsible for the accounting and security of classified material including magnetic data.
? Controlling the day-to-day management of core IT operations.

Certifications / Courses

A+ Certified Technician ()
BTEC Professional Certificate Internet Multimedia Technology ()
MCP Windows2000 Network Environment ()
MCP Windows2000 Professional ()
MCP Windows2000 Server ()
MCSA Windows 2000 ()
Network+ Certified Technician ()
NT4 Administration ()
PRINCE 2 Project Management Foundation Certificate ()
BTEC PDC Engineering (Datacomms) ()

Skills

Skill Experience Arrow down Level Last used
Windows 95/98/ME/XP (Microsoft)  5 years professional  4 of 5 2007
Windows 2000 Professional MCP  5 years professional  4 of 5 2007
Windows 2000 Server MCP  2 years professional  3 of 5 2007
UNIX (HP, SUN, AIX, SCO etc.)    1 of 5 2007
Prince2    1 of 5 2007
1 = Lowest level, 5 = Highest level

Language Skills

Language Oral Written
English  5 of 5 5 of 5

Job Type wishes

(chosen marked with Checkmark)

Checkmark Full time
Checkmark Contract/Project/Freelance

Job Category wishes

(chosen marked with Checkmark)

  • Other IT jobs
    • checked Image Processing / Graphics
    • checked Webmaster / Web Editor
    • checked 3D / Animation
    • checked DTP
    • checked CAD / CAM
    • checked Purchasing / Logistics
    • checked Recruitment
    • checked Documentation / Technical writer
  • checked Support/Technician
    • checked Support / Helpdesk / Hotline
    • checked Support Coordinator
    • checked Technician - External
    • checked Technician - Internal
  • checked System Administration
    • checked Backup
    • checked Citrix
    • checked Exchange
    • checked IT Manager
    • checked ITIL
    • checked Lotus Notes / Lotus Domino
    • checked Mac
    • checked Mainframe
    • checked Networks (LAN /WAN)
    • checked SQL Server
    • checked Storage
    • checked Unix / Linux
    • checked Windows Clients
    • checked Windows Servers

Job Location wishes

(chosen marked with Checkmark)

  • Europe
    • United Kingdom
      • South West
        • checked Cornwall
        • checked Devon
        • checked Somerset
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