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IT Support Engineer
A results-orientated, and quality-focused IT professional with a dynamic, proactive and focused approach. Possesses extensive skills gained within fast moving, customer-centric and pressurised environments. Innovative and imaginative, a problem-solver and decision-maker who generates effective solutions based on experience and sound judgement. A lateral thinker and strategic planner who facilitates viable policies to comply with business infrastructure and objectives.
Member of British Computer Society
Member of Institute of Leadership and Management
Based in:
United Kingdom
Work experience
22 years in employment in full time jobs
Previous jobs
2004 - 2004
Connaught plc
IT Helpdesk technician- providng support to users of Win 2000/NT4 Creation of network and email accounts. Configuration of client laptops and desktops, upgrade of software
2003 - 2004
BT Syntegra
Requirements Capture Engineer (Contract)
? Capturing and recording technical/connectivity data of various LANs/data networks as part of the change management process on a high-value relocation project involving the move of IT systems and equipment.
2002 - 2002
IBM
IT Audit Engineer (Contract)
? Auditing of hardware & software
2000 - 2002
Royal Navy
Information Systems Manager
? Overall responsibility for all aspects of IT operational management activities and services.
? Tasked with the review of IT infrastructure in support of day-to-day operations, providing intelligence and information support to multi-functional Battle staff.
? Provided 1st and 2nd line user support, 2nd line hardware support
? Management of technical services and support helpdesk staff.
? Responsible for the accounting and security of classified material including magnetic data.
? Controlling the day-to-day management of core IT operations.
Certifications / Courses
A+ Certified Technician ()
BTEC Professional Certificate Internet Multimedia Technology ()
MCP Windows2000 Network Environment ()
MCP Windows2000 Professional ()
MCP Windows2000 Server ()
MCSA Windows 2000 ()
Network+ Certified Technician ()
NT4 Administration ()
PRINCE 2 Project Management Foundation Certificate ()
BTEC PDC Engineering (Datacomms) ()
Skills
Skill
Experience
Level
Last used
Windows 95/98/ME/XP (Microsoft)
5 years professional
4 of 5
2007
Windows 2000 Professional MCP
5 years professional
4 of 5
2007
Windows 2000 Server MCP
2 years professional
3 of 5
2007
UNIX (HP, SUN, AIX, SCO etc.)
1 of 5
2007
Prince2
1 of 5
2007
1 = Lowest level, 5 = Highest level
Language Skills
Language
Oral
Written
English
5 of 5
5 of 5
Job Type wishes
(chosen marked with
)
Full time
Contract/Project/Freelance
Job Category wishes
(chosen marked with
)
Other IT jobs
Image Processing / Graphics
Webmaster / Web Editor
3D / Animation
DTP
CAD / CAM
Purchasing / Logistics
Recruitment
Documentation / Technical writer
Support/Technician
Support / Helpdesk / Hotline
Support Coordinator
Technician - External
Technician - Internal
System Administration
Backup
Citrix
Exchange
IT Manager
ITIL
Lotus Notes / Lotus Domino
Mac
Mainframe
Networks (LAN /WAN)
SQL Server
Storage
Unix / Linux
Windows Clients
Windows Servers
Job Location wishes
(chosen marked with
)
Europe
United Kingdom
South West
Cornwall
Devon
Somerset
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