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Desktop Support Engineer

 

I am a qualified IT professional, with over 3 years desktop support experience.

So far I have been doing mostly 1st Line support & Administration, but I am looking for a 2nd line role where I can develop my skills further on the server support side.

I have good problem solving & communication skills, well used to liasing with customers & other IT staff.

Based in:

United Kingdom

Work experience

10 years in employment in full time jobs

Previous jobs

2002 - 2004   Getronics Ltd
Providing 1st and 2nd Line support to desktop & mobile users on WinNT, Win2000, Novell Netware, Office 97 & Office 2000. Supporting 15,000 users on approx 8 domains and 2 NDS trees at over 10 sites, using SMS and Netop remote tools. Vantive System is used to log & manage calls. I am escalation point for out of SLA call chases, liasing with each of the onsite desktop team leaders and updating users on the status of calls. I am also on the admin team, providing administrative tasks, ie: creating/disabling accounts in Active Directory / Exchange Administrator & User manager, creating user groups, distribution lists & team mailboxes
2001 - 2002   Diversey Lever
Providing 1st line support to PC and laptop users on NT4, MS Office 97 and Lotus Notes. Main duties included taking telephone calls and problem solving, using Netmeeting to dial in, visiting the user or talking through with remote users. Logging calls on Lotus notes & managing calls. Other duties included booking hardware calls for laptops & printers, chasing calls, rebuilding machines using Ghost disks, configuring new Outlook accounts, installing software, patching network points, office moves and auditing NT, RRAS & Outlook accounts.
1999 - 2001   Cosworth Technology
Responsible for Administration in two departments, Development & Calibration, duties included recording and updating personnel information, including holidays taken and booking yearly appraisals for staff. Reading mail /keeping diaries /minute meetings /filing for Managers. Ordering office equipment, chasing orders & passing invoices for payment. I kept a database of all items purchased by the department & updated the budgets on a monthly basis. I also helped organise the Christmas Party for two years running & got involved with other company events outside of my duties.

Certifications / Courses

BTEC 1st Diploma in Business & Finance ()
ComptiA A+ ()
MCP 70-210 ()
NVQ Level 2 Customer Service ()
GCSEs - 9 ()

Skills

Skill Experience Arrow down Level Last used
Remote Access  5 years professional  4 of 5 2007
Presentations  5 years professional  4 of 5 2007
Powerpoint (Microsoft)  5 years professional  4 of 5 2007
Outlook (Microsoft)  5 years professional  5 of 5 2007
Office (Microsoft)  5 years professional  5 of 5 2007
Helpdesk  5 years professional  4 of 5 2007
Symantec Ghost  2 years professional  3 of 5 2007
Support  2 years professional  3 of 5 2007
Software Engineer  2 years professional  3 of 5 2007
NT4  2 years professional  3 of 5 2007
Novell NetWare  2 years professional  3 of 5 2007
MCP/W2K  2 years professional  3 of 5 2007
MCP  2 years professional  3 of 5 2007
LAN / Ethernet  2 years professional  3 of 5 2007
Exchange Server (Microsoft)  2 years professional  3 of 5 2007
Excel (Microsoft)  2 years professional  3 of 5 2007
compTIA  2 years professional  3 of 5 2007
Adobe Acrobat  2 years professional  3 of 5 2007
Active Directory (AD)  2 years professional  3 of 5 2007
Tivoli  1 years professional  2 of 5 2007
Terminal Server (Microsoft)  1 years professional  2 of 5 2007
TCP/IP  1 years professional  2 of 5 2007
SMS (Microsoft)  1 years professional  2 of 5 2007
MAPI  1 years professional  2 of 5 2007
Lotus SmartSuite  1 years professional  2 of 5 2007
Lotus Notes  1 years professional  2 of 5 2007
Access (Microsoft)  1 years professional  2 of 5 2007
SQL server (Microsoft)    1 of 5 2007
SQL databases    1 of 5 2007
Routers    1 of 5 2007
Project (Microsoft)    1 of 5 2007
ODBC    1 of 5 2007
DNS    1 of 5 2007
Business Objects    1 of 5 2007
1 = Lowest level, 5 = Highest level

Language Skills

Language Oral Written
English  5 of 5 5 of 5

Job Type wishes

(chosen marked with Checkmark)

Checkmark Full time
Checkmark Contract/Project/Freelance

Job Category wishes

(chosen marked with Checkmark)

  • checked Support/Technician
    • checked Support / Helpdesk / Hotline
    • checked Support Coordinator
    • checked Technician - External
    • checked Technician - Internal
  • checked System Administration
    • checked Backup
    • checked Citrix
    • checked Exchange
    • checked IT Manager
    • checked ITIL
    • checked Lotus Notes / Lotus Domino
    • checked Mac
    • checked Mainframe
    • checked Networks (LAN /WAN)
    • checked SQL Server
    • checked Storage
    • checked Unix / Linux
    • checked Windows Clients
    • checked Windows Servers

Job Location wishes

(chosen marked with Checkmark)

  • Europe
    • United Kingdom
      • Home Counties
        • checked Bedfordshire
        • checked Buckinghamshire
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