I.T Support

Eight years experience in a user pc support role dealing with everything from 1st line tele support through to 2nd/3rd line on site fault finding & diagnosis.
Main strengths include PC repair, hardware installation and structured cabling installation & management.

Based in:

United Kingdom

Work experience

13 years in employment in full time jobs

Previous jobs

1997 -	Ebookers.com
Supervising the helpdesk team, providing 1st & 2nd line PC support to 400+ users. Fault diagnosis & troubleshooting, Hardware maintenance & software installation. Design & implementation of I.T infrastructure in new offices.
1994 - 1997	Bakers Dolphin Ltd.
Database administrator & 1st line on-site support.
1990 - 1994	Britalia Travel
Database administrator & travel agent. Primarily a non I.T based role.

Certifications / Courses

Supporting & Implementing Microsoft Windows XP - 5 days ()

Skills

Skill	Experience	Level	Last used
PC repair/maintenance (HW)	5 years professional	4 of 5	2007
Hardware Engineer	5 years professional	4 of 5	2007
Windows NT (Microsoft)	2 years professional	3 of 5	2007
Windows 2000 / XP Pro (Microsoft)	2 years professional	3 of 5	2007
Helpdesk	2 years professional	3 of 5	2007
Exchange Server (Microsoft)	2 years professional	3 of 5	2007

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
English	5 of 5	5 of 5

Job Type wishes

(chosen marked with Checkmark )

Full time

Job Category wishes

(chosen marked with Checkmark )

Support/Technician
- Support / Helpdesk / Hotline
- Support Coordinator
- Technician - External
- Technician - Internal
System Administration
- Backup
- Citrix
- Exchange
- IT Manager
- ITIL
- Lotus Notes / Lotus Domino
- Mac
- Mainframe
- Networks (LAN /WAN)
- SQL Server
- Storage
- Unix / Linux
- Windows Clients
- Windows Servers

Job Location wishes

(chosen marked with Checkmark )

Europe
- United Kingdom
  - South East
    - Kent
    - Surrey
  - Greater London