Network Operations Team Leader

I am flexible, reliable and highly motivated developing manager looking for new challenges and progression. With over six years of experience in the Managed Service field I am now keen to rise to the challenge of taking my career to the next level. Currently employed as a Network operations Team Leader, I?m responsible for the day to day running and forward planning of a 24/7 pan-European Network Management centre running networks across technologies and vendors. Since starting with my current employer I have moved rapidly from being a junior Shift engineer to a Third line support engineer and now into a management role. I have demonstrated dedication to my role and have an always available attitude. As Team leader I?ve played a vital role in the integration of new customers and new technologies into our Management centre, enabling our pre-dominantly Data engineers to take on a UK wide 3G mobile telephony network. I have been a key part of the project management and in driving our team to have process and procedure in place along with resources and technical ability. I am now looking to devlope the skills I?ve acquired and move forward in a challenging environment.

Based in:

United Kingdom

Work experience

5 years in employment in full time jobs

Previous jobs

2000 -	Nortel Networks
Network Operations Team Leader - Responsible for day to day running of the 24/7 Nortel Networks European Network Management centre. Providing support for a team of 20 engineers based in the NOC and on-site at customer premises. Jeopardy Managing faults to Ensure the NOC deliver against customer SLA?s, managing resources and work load to aide in this. Providing ad-hoc reports for internal teams and Customers on individual cases and on general performance. Assisting the Senior management in varied areas of the business, taking a lead role implementing new services into the NOC. Actioning and driving a project plan and organizing my team to deliver actions. Working closely with IT teams to develop better tools for the Management centre and examine the way we use current tools. Assess performance of IT tools and of the NOC team. Design, implement and follow up plans to improve performance. Acted as a Quality Prime for my team and managed a quality system to ensure ISO compliance Providing information and advice to Bid teams in order to maximize potential to win new contracts. Being the ?go-to? person in the managed service organization for all questions on the Network management centre, providing support to all areas of Nortel. Available at all times for escalations and support to the team, also providing technical support. Planning and implementing performance reviews and development plans with my team, ensuring Nortel can assist the team in reaching their goals. For the first 18 months of my career at Nortel I worked as an active and key member of the ENMC (European Network Management Centre)24/7 shift, providing all levels of managed service to a varied customer base. Providing top-level customer service and in-depth troubleshooting, the role helped to develop my skills as a Data engineer. As part of this team I took a lead role in integrating a Bay / Frame Relay (OSPF implemented) Network into the ENMC by becoming a resource for other members of the team on technical and procedural issues. As a result of this I then moved into a 2nd line support position, supporting the ENMC shift team in all areas of the business, and in particular with technical escalation. The role involved both day-to-day troubleshooting and Design and build of configurations for Bay RS routers and implementation of all changes and additions in the customer?s network. Forming part of a 24/7 on call system to provide technical support for the shift. As well as supporting Bay routers, also supporting Passports and DPN equipment.
1999 - 2000	Sita Equant
Member of an on-shift Customer Service team Provided Customer support for Global Network Carried out first level troubleshooting on Cisco routers and Nortel Passports. Carried out end to end troubleshooting of Frame Relay and X.25 links, as well as Legacy airline protocols (XIS)
1997 - 1999	Banctec Ltd
Active Member of on-shift customer service team Provided first rate customer support to corporate clients Achieved National Vocational Qualification, Level 3 in Customer Service.

Certifications / Courses

Juniper Internet Engineer ()

Nortel (Bay) Accelerated Router Configuration ()

Nortel DPN-100 Operations and Maintenance ()

Nortel Passport (6/7K) Operations and Maintenance ()

UTRAN UMTS overview ()

Cisco ICND ()

Skills

Skill	Experience	Level	Last used
Nortel Networks	5 years professional	4 of 5	2007
Network Engineer	5 years professional	4 of 5	2007
Helpdesk	5 years professional	5 of 5	2007
Management	2 years professional	3 of 5	2007
Project Management	1 years professional	2 of 5	2007

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
English	5 of 5	5 of 5

Job Type wishes

(chosen marked with Checkmark )

Full time

Job Category wishes

(chosen marked with Checkmark )

Other IT jobs
- Image Processing / Graphics
- Webmaster / Web Editor
- 3D / Animation
- DTP
- CAD / CAM
- Purchasing / Logistics
- Recruitment
- Documentation / Technical writer
Project Management
- Business Intelligence / Data Warehouse
- ERP in General
- Microsoft Dynamics AX / NAV (Axapta, Financials, etc.)
- Other Project Management Positions
- SAP
- Software- & Web development
- Test / QA
Support/Technician
- Support / Helpdesk / Hotline
- Support Coordinator
- Technician - External
- Technician - Internal

Job Location wishes

(chosen marked with Checkmark )

Europe
- United Kingdom
  - North West
    - Greater Manchester
    - Lancashire
    - Merseyside