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Deaktop Support Analyst
Excellent communication skills, ability to deal with individuals at all levels in the organization. Good interpersonal skills and dedication. Hardworking, Enthusiastic, can work under pressure. Can work, on own, or alternatively, part of a team. Excellent technical knowledge. Always striving to develop new skills and reinforce existing ones.
* Knowledge of Hardware and Software support.
* Excellent problem solving skills.
* Skilled in administrating and maintaining MS
Operating Systems from Windows 95 through to Windows 2000.
* Experience of MS Office 97-2000, TCP/IP, configuring
dial up networking, and Lotus Notes.
* Proven background of PC support and extensive experience
of Windows NT 4.0 Workstation and Windows.
* Excellent verbal and written communication at all levels.
* Installing, configuring and troubleshooting hardware,
software, mobile systems and all related peripherals.
Based in:
United Kingdom
Work experience
19 years in employment in full time jobs
Previous jobs
2002 -
Scottish & Southern Energy
* Responsible for desktop support for approx 600+ users.
* Installing, configuring and troubleshooting Fat and thin clients.
* Provide support for MS Office 97-2000, TCP/IP.
* Configuring dial up networking, and Lotus Notes.
* Implementation of departmental moves. Planning and site survey as
well as Health and Safety issues.
* Support of Windows XP, 2000 ,NT 4.0 , Windows 95.
2000 - 2002
Brand Rex Ltd
* Responsible for the day-to-day support and maintenance
for the existing LAN and PC environment for approx 200+ users.
* Installing, configuring and troubleshooting
hardware, software,
mobile systems and all related peripherals.
* Provide support for MS Office 97-2000, TCP/IP
* Configuring dial up networking, and Lotus Notes
* Support of backup implementation and strategy.
* Support of Windows NT 4.0 Workstation and Windows 95.
1999 - 2000
CB Business Systems
Field Service Engineer
* Maintaining customer equipment. Site surveys and
product installations were prerequisite.
* Installation and support of Windows95/98/NT networks.
* Configuring and installing new PC equipment to company standards.
* Unix support also undertaken. Provide support to customers.
* Remotely access customer systems as required to resolve problems.
* Respond to customer queries and problems.
* Maintain support calls and progress call to satisfactory solution;
provide status reports to customer. Logging calls.
* Provide general support to users on the PC network in the
use of the following software packages, MS Office 97,98
and 2000 Professional Windows 95, 98 and 2000.
* Working as part of a team to resolve user problems with PC operation
and set up, including diagnosing hardware, software, network and
configuration problems.
* Providing advice on system management, to clients.
* Providing on-site technical support.
* Conducting technical investigations for potential product enhancements.
1996 - 1999
Fishers Services Ltd
Computer Development Officer
* Responsible for all I.T. functions from hardware support to software support.
* Software support includes Microsoft office 4.2, 97, Windows 3.1,3.11 and Windows 95.
* Installed and upgraded various computers, installed network cards and created
a peer to peer network, using CAT. 5 cabling.
* Solution Analysis was carried out; with the end result the procurement of
appropriate equipment.
* Basic accountancy duties were also carried out.
* Interaction with external resources and the ability to transfer knowledge to end users.
Education
HNC Computer Servicing & Support
HND Administration Management
Certifications / Courses
()
()
* Administration Management HND ()
* Microcomputer Servicing & Support HNC ()
* Microcomputer Technology ONC ()
* NT4 Administrator course ()
Training and Education ()
Job Type wishes
(chosen marked with
)
Full time
Job Category wishes
(chosen marked with
)
Hardware Development
Analogue
Digital
Support/Technician
Support / Helpdesk / Hotline
Support Coordinator
Technician - External
Technician - Internal
Job Location wishes
(chosen marked with
)
Europe
United Kingdom
Scotland
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