Network Support Specialist

I have four years experience with installing, configuring, supporting and managing Cisco and Alcatel routers, switches and packet engines, with our key clients being Victoria University of Wellington and New Zealand Police. Because of the demand from two of New Zealand's most critical networks, I often worked long hours under constant pressure.

Through my previous role I developed my skills in networking and network management tools, team work and customer service.

My previous employer promoted hard work and initiative, as well as support within and between teams, and flow of information, in order to maximize accuracy and understanding. I look forward to encouraging similar practices.

Based in:

United Kingdom

Work experience

7 years in employment in full time jobs

Previous jobs

1999 - 2003	Logical CSI
I started in the cabling team. Firstly working with Cat5e and fibre optics, then drawing floor plans and cabinet plans using Cable CAD. In March 2000 I was asked to set up a second Sentinel network management team in Wellington, to mirror the team in Auckland. I worked in a team environment, providing Cisco and Alcatel network support and management to a number of customers, including Victoria University of New Zealand and New Zealand Police. Duties included: - Proactive monitoring of devices, using Spectrum and HP OpenView - Network troubleshooting - Device Installations - Access Lists - Fault management including management of third parties - Performance and availability reporting, using Concord - Advanced analysis reporting, using Concord - Change management - Configuration management, using CiscoWorks - Documentation management - Password management - Threshold management - Systems environment management - Scripting - Strict change control procedures - On call 24/7 Awards Received: Four Job Well Done awards Team award Customer Service award CEO award.
1997 - 2000	Loaded Hog
I worked as a barman in a well-established bar in Wellington, where customer service was paramount. I was later appointed a leadership role as head bar when the occasion demanded it. With this responsibility I made sure that things ran smoothly throughout the night. Preparation of drinks Supervised bar staff Resolved customer complaints and dealt with enquiries Till reconciliation Stock take and stock refill
1995 - 1996	Air New Zealand Catering
� Worked in the catering team producing meals for the passengers on flights. Worked to tight deadlines in order to have meals prepared before they were loaded onto the planes. Food preparation Heavy lifting
1993 - 1995	CAS Residential
1993-1995 Labourer, CAS Residential, New Zealand Worked for a property development firm as part of a team carrying out house renovations. Built fences Painted houses Concreting

Education

	Diploma in Business Computing

	Certificate in Introductory Computing

Certifications / Courses

Acatel - 5 days ()

Effective writing - 3 days ()

ICND - 5 days ()

CCNA ()

Skills

Skill	Experience	Level	Last used
WAN	5 years professional	4 of 5	2007
LAN / Ethernet	5 years professional	4 of 5	2007
HP Openview	5 years professional	4 of 5	2007
Cisco	5 years professional	4 of 5	2007
Network Engineer	2 years professional	3 of 5	2007

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
English	5 of 5	5 of 5
French	2 of 5	2 of 5
German	2 of 5	2 of 5

Job Type wishes

(chosen marked with Checkmark )

Full time

Contract/Project/Freelance

Job Category wishes

(chosen marked with Checkmark )

Support/Technician
- Support / Helpdesk / Hotline
- Support Coordinator
- Technician - External
- Technician - Internal

Job Location wishes

(chosen marked with Checkmark )

Europe
- United Kingdom
  - Greater London