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Corporate Account specialist

 



Based in:

United Kingdom

Work experience

9 years in employment in full time jobs

Previous jobs

2004 -    Brent Council-London

Present employment (Brent Council-London)
Customer services executive
? Setting up new accounts, Closing existing accounts and Transferring of accounts for other Boroughs, Advising on tax related issues such as granting discounts, exceptions & tax rebates.

? Follow up on compliance with billing disputes and setting up direct debits and other payment methods.
? Liaising with Customers with related to Council Tax queries and address changes, liability status and billing problems
Software used : iworld,view,workbentch,intranet,internet& Lotus notes
e-mail/Database & Microsoft applications.
2002 - 2003   Oriflame Lanka Ltd
Key account Manager
? Managed 250 Sales representatives.
? Implementing & conducting training course & material for the direct distributor channel.
? Setting up targets & assisting them with business knowledge.
? New product launches, Positioning & development of the Brand in the local market which lead to increase earnings by 15%
1999 - 2002   Ceycom Internet.Ltd
Senior Corporate account executive
? Expanded sales in the corporate sector, with related to data/voice solutions which doubled the revenue.(B2B)
? Conducting Presentations & organizing of Brand enhancement & value added activities.
? Drafting of proposals, submission for tenders & other business literature for Internet solutions such as Leased circuits, VOIP, Virtual servers and Networks.
1997 - 1998   Lanka Internet services Ltd
? Maintain the corporate account base, follow up on Customer complains.
? Assigning & scheduling tasks for Customer support Executives in terms of, installation of E-mail & Internet solutions.
? Supervision of the daily productivity of the Customer support executives.

Education

   CIM Stage Two

Skills

Skill Experience Arrow down Level Last used
Sales - telecoms  5 years professional  4 of 5 2006
Sales - internet  5 years professional  4 of 5 2006
Internet Strategy  5 years professional  4 of 5 2006
Helpdesk  5 years professional  4 of 5 2006
VPN  2 years professional  3 of 5 2006
Voice over IP / IP telephony  2 years professional  3 of 5 2006
Sales - business-to-business  2 years professional  3 of 5 2006
Marketing - positioning  2 years professional  3 of 5 2006
Marketing - direct marketing  2 years professional  3 of 5 2006
Marketing - branding  2 years professional  3 of 5 2006
Excel (Microsoft)  2 years professional  3 of 5 2006
Linux    1 of 5 2006
FrameRelay    1 of 5 2006
Fiber Optics    1 of 5 2006
Accounting    1 of 5 2006
1 = Lowest level, 5 = Highest level

Language Skills

Language Oral Written
English  5 of 5 5 of 5
French  2 of 5 2 of 5

Job Type wishes

(chosen marked with Checkmark)

Checkmark Full time
Checkmark Contract/Project/Freelance

Job Category wishes

(chosen marked with Checkmark)

  • Other IT jobs
    • checked Image Processing / Graphics
    • checked Webmaster / Web Editor
    • checked 3D / Animation
    • checked DTP
    • checked CAD / CAM
    • checked Purchasing / Logistics
    • checked Recruitment
    • checked Documentation / Technical writer
  • checked Sales & Marketing
    • checked Marketing - Offline
    • checked Marketing - Online
    • checked Marketing - Search Engine Optimization (SEO)
    • checked Sales - Business-to-Business
    • checked Sales - Business-to-Government
    • checked Sales - Presales
    • checked Sales - Retail
    • checked Sales - Sales Manager
    • checked Sales - Teamleader
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