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Corporate Account specialist
Based in:
United Kingdom
Work experience
9 years in employment in full time jobs
Previous jobs
2004 -
Brent Council-London
Present employment (Brent Council-London)
Customer services executive
? Setting up new accounts, Closing existing accounts and Transferring of accounts for other Boroughs, Advising on tax related issues such as granting discounts, exceptions & tax rebates.
? Follow up on compliance with billing disputes and setting up direct debits and other payment methods.
? Liaising with Customers with related to Council Tax queries and address changes, liability status and billing problems
Software used : iworld,view,workbentch,intranet,internet& Lotus notes
e-mail/Database & Microsoft applications.
2002 - 2003
Oriflame Lanka Ltd
Key account Manager
? Managed 250 Sales representatives.
? Implementing & conducting training course & material for the direct distributor channel.
? Setting up targets & assisting them with business knowledge.
? New product launches, Positioning & development of the Brand in the local market which lead to increase earnings by 15%
1999 - 2002
Ceycom Internet.Ltd
Senior Corporate account executive
? Expanded sales in the corporate sector, with related to data/voice solutions which doubled the revenue.(B2B)
? Conducting Presentations & organizing of Brand enhancement & value added activities.
? Drafting of proposals, submission for tenders & other business literature for Internet solutions such as Leased circuits, VOIP, Virtual servers and Networks.
1997 - 1998
Lanka Internet services Ltd
? Maintain the corporate account base, follow up on Customer complains.
? Assigning & scheduling tasks for Customer support Executives in terms of, installation of E-mail & Internet solutions.
? Supervision of the daily productivity of the Customer support executives.
Education
CIM Stage Two
Skills
Skill
Experience
Level
Last used
Sales - telecoms
5 years professional
4 of 5
2006
Sales - internet
5 years professional
4 of 5
2006
Internet Strategy
5 years professional
4 of 5
2006
Helpdesk
5 years professional
4 of 5
2006
VPN
2 years professional
3 of 5
2006
Voice over IP / IP telephony
2 years professional
3 of 5
2006
Sales - business-to-business
2 years professional
3 of 5
2006
Marketing - positioning
2 years professional
3 of 5
2006
Marketing - direct marketing
2 years professional
3 of 5
2006
Marketing - branding
2 years professional
3 of 5
2006
Excel (Microsoft)
2 years professional
3 of 5
2006
Linux
1 of 5
2006
FrameRelay
1 of 5
2006
Fiber Optics
1 of 5
2006
Accounting
1 of 5
2006
1 = Lowest level, 5 = Highest level
Language Skills
Language
Oral
Written
English
5 of 5
5 of 5
French
2 of 5
2 of 5
Job Type wishes
(chosen marked with
)
Full time
Contract/Project/Freelance
Job Category wishes
(chosen marked with
)
Other IT jobs
Image Processing / Graphics
Webmaster / Web Editor
3D / Animation
DTP
CAD / CAM
Purchasing / Logistics
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Documentation / Technical writer
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Marketing - Online
Marketing - Search Engine Optimization (SEO)
Sales - Business-to-Business
Sales - Business-to-Government
Sales - Presales
Sales - Retail
Sales - Sales Manager
Sales - Teamleader
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