MCP Windows XP Professional & Managing a Server 2003 Environment

A MICROSOFT CERTIFIED PROFESSIONAL IN WINDOWS XP PROFESSIONAL AND MANAGING A SERVER 2003 ENVIRONMENT WHO IS ALSO A CUSTOMER FOCUSED GRADUATE WITH A WEALTH OF COMMERCIAL EXPERIENCE, CURRENTLY STUDYING FOR AN MCSE QUALIFICATION. AN EXCEPTIONAL TEAM PLAYER AND FAST LEARNER, WITH EXCELLENT COMMUNICATION AND CUSTOMER CARE SKILLS, WHO IS EAGER TO INCREASE HIS KNOWLEDGE AND DEVELOP HIS CAREER WITHIN THE IT INDUSTRY

I am a qualified first aider at work

Based in:

United Kingdom

Work experience

11 years in employment in full time jobs

Previous jobs

2003 -	Leica Geosystems
Service Co-ordinator Managing department work schedule Providing detailed estimates for customers Generating invoices for work undertaken Raising Purchase orders using SAP Producing ad-hoc departmental reports
2002 - 2003	First Senior Finance
Senior Underwriter Liasing via telephone with applicants in order to assess and underwrite all credit proposals Evaluate level of life and critical illness insurance cover for applicants Credit Vetting of customers using EQUIFAX
2001 - 2002	NTL
Cost Controller Raise purchase orders via ORACLE 11.0 and SAP R3 for work carried out by period contractors Provide detailed monthly cost control reports against Actual Spend Budgets Ensure contractors are paid on a timely basis according to the period contract Processing various other invoice payments
2000 - 2001	NTL
Database Administrator Maintenance of systems and databases regarding network information Reporting and documenting network data Analysing statistical information regarding network capacity issues
1997 - 2000	NTL
Senior Customer Service Representative Dealing with a vast range of inbound customer telephone queries Being the first point of escalation for customers who wish to speak with a higher authority Performing Team Leader duties in absence of supervisor Analysing information regarding individual team members Key Performance Indicators Coaching team members in terms of Call Quality.

Education

	BA Hons

Certifications / Courses

I am currenty undergoing a self financed home study course to become an MCSE. I have been on this course since February 2004 and intend to complete it in August/September 2005 ()

Skills

Skill	Experience	Level	Last used
Windows 2000 / XP Pro (Microsoft)	5 years professional	4 of 5	2006
MCP	5 years professional	4 of 5	2006
Excel (Microsoft)	5 years professional	4 of 5	2006
Windows 95/98/ME/XP (Microsoft)	2 years professional	3 of 5	2006
SAP R/3	2 years professional	3 of 5	2006
MCSE	2 years professional	3 of 5	2006
MCSA	2 years professional	3 of 5	2006
Call Centre	2 years professional	3 of 5	2006
Windows 2000 Server MCP	1 years professional	2 of 5	2006
DNS	1 years professional	2 of 5	2006
Disaster Recovery	1 years professional	2 of 5	2006
DHCP	1 years professional	2 of 5	2006
Database administration	1 years professional	2 of 5	2006
Active Directory (AD)	1 years professional	2 of 5	2006
Internet Information Server (Microsoft)		1 of 5	2006

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
English	5 of 5	5 of 5

Job Type wishes

(chosen marked with Checkmark )

Full time

Job Category wishes

(chosen marked with Checkmark )

Support/Technician
- Support / Helpdesk / Hotline
- Support Coordinator
- Technician - External
- Technician - Internal
System Administration
- Backup
- Citrix
- Exchange
- IT Manager
- ITIL
- Lotus Notes / Lotus Domino
- Mac
- Mainframe
- Networks (LAN /WAN)
- SQL Server
- Storage
- Unix / Linux
- Windows Clients
- Windows Servers

Job Location wishes

(chosen marked with Checkmark )

Europe
- United Kingdom
  - Midlands
    - Northamptonshire
  - South East
    - Surrey
  - Greater London
  - Home Counties
    - Bedfordshire
    - Buckinghamshire
    - Essex
    - Hertfordshire
    - Cambridgeshire