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Systems Analyst

 

A Senior Systems Analyst who is a conscientious team member, quick thinking, able to problem solve and communicate at all levels, am able to work to deadlines effectively and help others to excel.

Company share scheme, Pension, health care schemes.

Based in:

United Kingdom

Work experience

18 years in employment in full time jobs

Previous jobs

1998 - 2004   First National Motor Finance
Senior Systems Analyst on Helpdesk for Group July 1995 ? April 2004
? Promoted within First National on Helpdesk ( 3 yrs with Natwest / 4 yrs with First National) primarily providing 1st line support to internal 1200 users, 3000 motor deals and Retail Store groups e.g., Halfords, BT Home computing, Power House, Time and DFS.
? Providing weekly call statistics from ACD for manager and Excel report collation.
? Updating Configuration Items and Licence management on the CMDB, Incident Manage on Redbox weekly, reporting to Support desk Manager.
? Training and development of new and existing staff on MS Word, Outlook and other in house software applications as required eg Redbox. Updating existing procedures, providing technical information to internal / external customers via Excel, Word
? Ensuring Desk was covered to maintain contractual obligations with GE and MG Rover
? Ensuring transfer of responsibilities was managed professionally, with regards to GE transition, DMS and closure of FNM.
? Started in the company as a Clerk with Lombard Motor Finance (Natwest) encoding proposals for underwriters to assess / moved to IT helpdesk for LMF (2 yrs).

Achievements:
Company and management recognition for excellent customer service with internal and external users, Applause awards for customer service and departmental (helpdesk) move within the company. Windows NT Core Technologies, Administering MS Windows NT4.0 NT4 Security, PC troubleshooting, Excel/ Word advance user, Introduction to the Internet & Intranets for Business, Management Course. ITIL Service Management Essentials Course, Money Laundering Awareness
1995 - 1998   Lombard Motor Finance
Started as Encoding clerk promoted to IT Helpdesk for group.
1994 - 1995   Redwing Holidays
Reservations Agent.
? Talking and booking holidays over the phone meeting the general public about brochured holidays, successfully offering alternatives when allocated space booked.
1992 - 1995   Kuoni Travel Ltd
AS400 Operator 1992 ? 1995
? Started as a Travel Consultant booking holidays (18 months), talking on the phone and meeting the general public about brochured products and representing the company on numerous 'educationals' abroad
? Writing reports on hotels and excursions, giving presentations to work colleagues on return.
? Hosting educational tours for travel agents on behalf of the company.
? Moved to the IT department as an AS400 operator (18 months), during the day taking phone calls from users and providing 1st and 2nd line fixes.
? During night shifts processing end of day data, processing backups, printing of documentation, including air and rail tickets.
? Cabling and configuring AS400 network with terminals and printers.

Achievements:
AS400 Advanced Operator.

Certifications / Courses

Excel/ Word advance user 1 day) ()
ITIL Service Management Essentials ()
(5 day) ()
Administering MS Windows NT4.0 NT4 Security (5 day) ()
Introduction to the Internet & Intranets for Business (5 day) ()
Management Course.(3 day) ()
PC troubleshooting(3 day) ()
Windows NT Core Technologies (5 day) ()

Skills

Skill Experience Arrow down Level Last used
Technical Analyst  5 years professional  4 of 5 2007
Systems Analysis  5 years professional  5 of 5 2007
Sales - Consultant  5 years professional  5 of 5 2007
Helpdesk  5 years professional  5 of 5 2007
AS/400  5 years professional  4 of 5 2007
Service Management (ITIL)  2 years professional  3 of 5 2007
1 = Lowest level, 5 = Highest level

Language Skills

Language Oral Written
English  5 of 5 5 of 5
French  2 of 5 2 of 5

Job Type wishes

(chosen marked with Checkmark)

Checkmark Full time
Checkmark Contract/Project/Freelance

Job Category wishes

(chosen marked with Checkmark)

  • checked Support/Technician
    • checked Support / Helpdesk / Hotline
    • checked Support Coordinator
    • checked Technician - External
    • checked Technician - Internal

Job Location wishes

(chosen marked with Checkmark)

  • Europe
    • United Kingdom
      • South East
        • checked East Sussex
        • checked West Sussex
        • checked Surrey
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