Technical Support

A hard working and experienced Systems Administrator and Help Desk Support Professional with a broad range of experience largely focusing on the Microsoft Back Office suite running on Windows NT and 2000. Other responsibilities have included providing a technical consultancy service for internal departments, desktop support and future proofing of new applications and technologies. Proven ability to work methodically in a pressured environment as part of an international Network Support Team providing both remote access multi-sites support as well as on-call, onsite technical support. I am MCP and CCNA certified and continue to self-finance continuous studies to enhance my professional qualifications. My current studies include working towards MCSE accreditation

A flexible, multi-lingual individual capable of working independently and in team-based, high pressure environments with a calm, patient and good-natured personality able to deal with all types of end-users and highly experienced in conveying technical expertise to non-technical peers / senior management.

I am permanently based in the UK and am available for interview at anytime, anywhere.

Nationality: Nigerian, but full EU permanent residency and employment rights due to spouse being an EU/ Italian National. I am able to work without any restrictions in any EEU/ EC country.

Based in:

United Kingdom

Work experience

19 years in employment in full time jobs

Previous jobs

2001 -	Filodoro Calze S.p.A
Systems/ Network Administrator Consultancy and hands on technical support to all Filodoro Calze users (more than 250 end users) of all levels concerning hardware and software for present and future projects. In many cases this consultancy covers a wide range of issues from research through to implementation. Supporting, help-desk troubleshooting and performance monitoring on the company servers running NT Server, Exchange 5.5, SQL7 and Windows 2000. There are 11 servers on various platforms ranging from Windows NT, 2000 and Novell to specialist (Italian) legacy platforms Work methodically in a pressured environment as part of an international Network Support Team providing both remote access multi-sites support as well as on-call, onsite technical support. Expert troubleshooting the network and tracing faults relating to networking issues ranging from network cards to hubs and routers. Support the company Internet, Intranet, Anti-Virus, Firewall, E-Mail and all security and user access rights. Planning as part of a team of three, the future IT/ Networking and technology infrastructure strategy for the Company both in terms of hardware and software and how to synchronise existing technology with the global corporate IT/ Networking set-up of the Sara Lee Corporation. As such I am fully conversant with Microsoft Operating Systems, Novell and Lotus Notes and have a good understanding of current/new tools and how they interact in mixed multi-platform environments/ systems. Regularly write reports and make recommendations to management regarding new technologies and their potential within the Company. Ensuring the company systems are maintained in such a way as to achieve maximum efficiency and security. Desktop support for NT Workstation, ?98, 2000 and MS Office applications. Investigate any hardware, software or network related problems and resolve with a fix to ensure minimal disruption to the Company and the User. Ensure daily backups and Anti-Virus and Firewall software is in place. Configure, install and assemble Compaq racking and Compaq servers.
1997 - 2001	Fast-IT Resourcing Solutions
Systems/ Network Administrator Designed the network topology, systems and desk top technologies / requirements of this young fast-growing Specialist Technology Recruitment Consultants Company Researched on the various specialist recruitment software and systems and advised the co-founders on the pros and cons of each database system. After my analysis and recommendations the company chose Goldmine with Engauge� devised by a then start-up company called Colonial Software I was consequently responsible for all aspects of training and applications support of the company?s employees on all applications and bespoke software, and was responsible for all licensing and software upgrades. Responsible for the internal systems and networks. Performance monitoring. Desktop & server support running Windows NT, SQL Server 7, Exchange 5.5 and IIS. Network Engineer for the company working with Cisco routers, hubs, UPS, switchboxes and general networking hardware in supporting the LAN and WAN links. Designed and implemented an emergency disaster recovery plan. Designed a helpdesk for internal and external support/ back-up and data -synchronisation (remote-based support of the directors / senior consultants whom work from home the evenings and weekends) and administered various installations and rollouts.
1995 - 1997	Gosprom Ltd
Database Administrator My responsibility involved the use, accuracy, efficiency, security and maintenance of the company?s computerised database. Ensure that the databases were updated accurately and regularly. Responsible for access control, performance monitoring and tuning. Ensure that the data is backed up
1993 - 1994	R.S.I.A.
Scientific Researcher As a continuation of my research I worked for the Russian Scientific Institute of Agriculture, supervising a multi-disciplinary team of seven agriculturists on the effects of heavy metals on agricultural products, to conclusively determine the effect of microelements on the productivity of green vegetables and their content in the soil.

Education

	MSc

Certifications / Courses

()

CCNA ()

MCP (windows 2000 server) ()

MCSE Window 2000 (on going) ()

Network+ (NCP) ()

European Computer Driving Licence ()

Skills

Skill	Experience	Level	Last used
Word (Microsoft)	5 years professional	4 of 5	2007
WINS	5 years professional	4 of 5	2007
Windows NT (Microsoft)	5 years professional	4 of 5	2007
Windows 95/98/ME/XP (Microsoft)	5 years professional	4 of 5	2007
Windows 2000 Server MCP	5 years professional	4 of 5	2007
Windows 2000 Professional MCP	5 years professional	4 of 5	2007
Windows 2000 / XP Pro (Microsoft)	5 years professional	4 of 5	2007
VPN	5 years professional	4 of 5	2007
Virus Protection	5 years professional	4 of 5	2007
TCP/IP	5 years professional	4 of 5	2007
Support	5 years professional	4 of 5	2007
SNMP	5 years professional	4 of 5	2007
SMTP	5 years professional	4 of 5	2007
Routers	5 years professional	4 of 5	2007
RAID systems	5 years professional	4 of 5	2007
POP3	5 years professional	4 of 5	2007
Performance Management	5 years professional	4 of 5	2007
PC repair/maintenance (HW)	5 years professional	4 of 5	2007
NT4	5 years professional	4 of 5	2007
MCP/W2K	5 years professional	4 of 5	2007
Lotus Notes	5 years professional	4 of 5	2007
Lotus Domino	5 years professional	4 of 5	2007
LAN / Ethernet	5 years professional	4 of 5	2007
Installation & configuration (HW/SW)	5 years professional	4 of 5	2007
Hardware Engineer	5 years professional	4 of 5	2007
DNS	5 years professional	4 of 5	2007
DHCP	5 years professional	4 of 5	2007
CCNA	2 years professional	3 of 5	2007

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
English	5 of 5	5 of 5
Italian	5 of 5	5 of 5

Job Type wishes

(chosen marked with Checkmark )

Full time

Contract/Project/Freelance

Job Category wishes

(chosen marked with Checkmark )

Hardware Development
- Analogue
- Digital
Support/Technician
- Support / Helpdesk / Hotline
- Support Coordinator
- Technician - External
- Technician - Internal
System Administration
- Backup
- Citrix
- Exchange
- IT Manager
- ITIL
- Lotus Notes / Lotus Domino
- Mac
- Mainframe
- Networks (LAN /WAN)
- SQL Server
- Storage
- Unix / Linux
- Windows Clients
- Windows Servers

Job Location wishes

(chosen marked with Checkmark )

Europe
- United Kingdom
  - East
    - Norfolk
  - Midlands
    - Derbyshire
  - North East
    - Yorkshire & Humberside
  - Home Counties
    - Oxfordshire
    - Cambridgeshire