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Technical Support Professional

 

I am a resourceful support professional, with three years diverse experience at all levels of ICT support. My core skills include Windows 2000/2003 server, Windows 2000/XP desktop systems, Citrix Metaframe XP and Oracle RDBMS to version 9i. I am deeply committed to developing my knowledge, and enjoy keeping up-to-date with recent developments in IT Technologies.

Based in:

United Kingdom

Work experience

4 years in employment in full time jobs

Previous jobs

2001 -    South Holland District Council
As a key member of a Third Level support team, I am responsible for the administration of all application and database servers. This includes the maintenance and monitoring of ten Citrix servers, the main platform for delivering over twenty applications to the Council?s 300 users.
My role covers all aspects of installation and upgrades to both new and existing systems, as well as improvements to internally developed ones. I am heavily involved in the day-to-day administration of the Windows infrastructure, being responsible for the Active Directory, Exchange Mail, Internet Security and Acceleration, Content Management, File and Print servers.
I provide support for the fifteen Oracle databases on site, and regularly write reports in SQL, PL/SQL and Oracle Reports 6i. I have installed, upgraded and maintained all of our Oracle databases, including all aspects of backup and recovery, using Oracle 8i and 9i.
In addition to the roles above, I maintain a level of knowledge of other team member?s skills. In my case, this includes network Infrastructure and Server/Desktop equipment.
1999 - 2001   GAME
As one of two senior sales staff, I provided a high level of Customer Service at all times in a busy High Street Videogames store. Responsible for the presentation of the store and its goods, I had to ensure the best visibility of products and offers. Sales targets and other performance related indicators had to be met on a daily, weekly and monthly basis ? our team consistently matched and bettered other stores in the region.
In my role I was responsible for the supervision of staff together with their development and training.
During my employment I built up a very substantial product knowledge which enabled me to provide an extremely high standard of customer service.

Education

   CertHE - Computer Science

Certifications / Courses

CTX-1221 - Citrix Metaframe XP Administration (Length: 1 week) ()

Skills

Skill Experience Arrow down Level Last used
Windows 2000 / XP Pro (Microsoft)  5 years professional  4 of 5 2007
Citrix  5 years professional  4 of 5 2007
SQL-scripts  2 years professional  3 of 5 2007
PL/SQL  2 years professional  3 of 5 2007
Database administration  2 years professional  3 of 5 2007
1 = Lowest level, 5 = Highest level

Language Skills

Language Oral Written
French  2 of 5 2 of 5

Job Type wishes

(chosen marked with Checkmark)

Checkmark Full time

Job Category wishes

(chosen marked with Checkmark)

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    • checked SQL Server
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    • checked ESDH
    • checked GIS
    • checked IT audits
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    • checked ITIL / Service Management
    • checked Microsoft Dynamics AX / NAV (Axapta, Financials, etc.)
    • checked Microsoft Dynamics GP (Great Plains)
    • checked Network (LAN / WAN)
    • checked Oracle Forms, Oracle PL, Oracle Developer, etc.
    • checked SAP
    • checked SharePoint
    • checked Telephony / Voice Over IP
  • checked Software & Web Development
    • checked .Net / ASP.Net (C#, VB, J#, ADO, VS)
    • checked AS/400
    • checked ASP (vbscript, jscript)
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    • checked Lotus Domino / Lotus Notes
    • checked Mainframe Development (CICS, Cobol, COOL, PL/1, Etc.)
    • checked Microsoft Dynamics AX / NAV (Axapta, Financials, etc.)
    • checked Microsoft Office (Infopath / VB / VBA / VBA.NET)
    • checked Oracle Forms, Oracle PL, Oracle Developer, etc.
    • checked Perl
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    • checked SAP
    • checked SharePoint
    • checked Software Architecture
  • checked Support/Technician
    • checked Support / Helpdesk / Hotline
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    • checked Technician - External
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  • checked System Administration
    • checked Backup
    • checked Citrix
    • checked Exchange
    • checked IT Manager
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    • checked Networks (LAN /WAN)
    • checked SQL Server
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  • checked Test/Quality Assurance
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Job Location wishes

(chosen marked with Checkmark)

  • Europe
    • United Kingdom
      • Midlands
        • checked Nottinghamshire
        • checked Leicestershire
        • checked Northamptonshire
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