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Business Manager & IT Professional
Seeking:
Relocation package sought.
contributory Pension.
Healthcare.
Car or car allowance
Based in:
United Kingdom
Work experience
11 years in employment in full time jobs
Previous jobs
2004 - 2004
Heatforce Wales Ltd
Business Systems Manager (FT)
Line Manager of 7 administrative staff. Working toward an ?Investor in people? accreditation. Also accountable for the development, administration and support of IT based resources, servicing the whole Heatforce business.
Key Achievements :-
? Increased operating efficiency of the business through the successful implementation of new IT hardware, software and work processes.This has included running an Accounting and Job Costing system using Sage Line 50 Financial controller and a CRM implementation using Sage ACT. Assisted accounts department in general financing.
? Delivered a company website to promote company marketing with an online trading system under development. The website has increased sales and servicing revenue by 80% since its inception.
? Designed and implemented an electronic stock control system, which afforded a 30% saving on supplier ordering, and allowed real time information to be accessed for the costing of jobs.
? Refocused direct sales & marketing, achieving a 15% per month increase in product sales.
1998 - 1999
NTL Internet Ltd
NTL Internet Ltd. http://www.ntl.com 1998 to 1999
Team Leader (FT)
Led a call centre team, responsible for the support of NTL and reseller internet service providers. Experienced in industry standard customer relationship management and subscriber administration billing systems.
Key Achievements :-
? Monitored, controlled, scheduled and advised call centre agents on a daily basis, to improve and maintain the response times to customer support calls.
? Coached a team of 5 technical support, and 3 customer service staff, including the resolution of escalated issues and development of good interpersonal skills.
? Maximised call centre throughput by implementing a technical support database for all staff to reference. This greatly improved the delivery of accurate, quality solutions in a timely manner.
1996 - 1997
GlaxoWellcome Inc
GlaxoWellcome Inc. http://www.glaxowellcome.com 1996 to 1997.
Quality Control Scientist (FT)
Responsible for routine quality control testing of pharmaceutical manufacturing areas and associated support laboratories.
Key Achievements :-
? Acquired a comprehensive understanding of pharmaceutical product manufacture, including R&D, manufacturing, quality control and assurance stages. (ISO, GMP and COSHH).
? Attained knowledge of US and UK regulatory compliance and following this, was successfully audited by the Food and Drugs Administration. (FDA).
? Developed a database system for quality control results, allowing the delivery of information to management in real time.
1993 - 2003
Amersham Biosciences
Amersham Biosciences Ltd. http://www.amershambiosciences.com 1999 to 2003
R&D Scientist (FT)
Responsible for the development, administration and support of IT based resources, servicing life science R&D.
Key Achievements :-
? Increased operating efficiency of global project teams by successfully addressing strategic IT gaps. This was facilitated by the purchase, design, administration and improvement of data management systems within a unit of 100 staff.
? Delivered a cost-reducing support website which achieved a 40% decrease in manned customer support requirements in its first year. http://www.drugscreening.amershambiosciences.com
? Investigated, procured and installed specialist hardware enabling continuation of key R&D projects. Solutions were delivered on-time and within a pre-determined budget of £50K.
? Drafted, presented and demonstrated innovative information technologies for peer and management review, thereby allowing senior management to successfully plan future project activities which required IT resource.
? Negotiated cost-effective service level agreements with third party IT solution providers and developing savings annually of 15% in allocated budget over a 3 year period.
Education
BSc (Hons) Applied Physiology & Pharmacology
Certifications / Courses
MSCE ongoing study ()
Skills
Skill
Experience
Level
Last used
Presentations
5 years professional
4 of 5
2006
Office (Microsoft)
5 years professional
4 of 5
2006
Internet Design
5 years professional
4 of 5
2006
Documentation
5 years professional
4 of 5
2006
Consultancy - Requirements Specification
5 years professional
4 of 5
2006
Consultancy - Feasibility Study
5 years professional
4 of 5
2006
Consultancy - Business Analysis
5 years professional
4 of 5
2006
CMS (Content Management Systems)
5 years professional
4 of 5
2006
Word (Microsoft)
2 years professional
3 of 5
2006
Windows 2000 Professional MCP
2 years professional
3 of 5
2006
Windows 2000 / XP Pro (Microsoft)
2 years professional
3 of 5
2006
Sales - business-to-business
2 years professional
3 of 5
2006
Project Management
2 years professional
3 of 5
2006
Project (Microsoft)
2 years professional
3 of 5
2006
Photoshop (Adobe)
2 years professional
3 of 5
2006
Marketing - strategy
2 years professional
3 of 5
2006
Marketing - direct marketing
2 years professional
3 of 5
2006
Marketing - branding
2 years professional
3 of 5
2006
Lotus Notes
2 years professional
3 of 5
2006
Knowledge Management
2 years professional
3 of 5
2006
IT-Procurement
2 years professional
3 of 5
2006
Internet Information Server (Microsoft)
2 years professional
3 of 5
2006
Installation & configuration (HW/SW)
2 years professional
3 of 5
2006
Frontpage (Microsoft)
2 years professional
3 of 5
2006
Firewalls
2 years professional
3 of 5
2006
Excel (Microsoft)
2 years professional
3 of 5
2006
e-learning
2 years professional
3 of 5
2006
e-Commerce / e-Business
2 years professional
3 of 5
2006
Dreamweaver
2 years professional
3 of 5
2006
Document Management (generic)
2 years professional
3 of 5
2006
Change Management
2 years professional
3 of 5
2006
Business Manager
2 years professional
3 of 5
2006
Business Developer
2 years professional
3 of 5
2006
Business Change Management
2 years professional
3 of 5
2006
Business Analysis
2 years professional
3 of 5
2006
Apache
2 years professional
3 of 5
2006
Adobe Acrobat
2 years professional
3 of 5
2006
Workflow
1 years professional
2 of 5
2006
Windows NT (Microsoft)
1 years professional
2 of 5
2006
Windows Dial-Up Networking
1 years professional
2 of 5
2006
Windows 2000 Server MCP
1 years professional
2 of 5
2006
web developer
1 years professional
2 of 5
2006
Visio
1 years professional
2 of 5
2006
Technical Authoring
1 years professional
2 of 5
2006
Sales - internet
1 years professional
2 of 5
2006
Sage
1 years professional
2 of 5
2006
Prince2
1 years professional
2 of 5
2006
PC repair/maintenance (HW)
1 years professional
2 of 5
2006
MCSE
1 years professional
2 of 5
2006
Management Information Systems (MIS)
1 years professional
2 of 5
2006
Lotus Domino
1 years professional
2 of 5
2006
Human Resources
1 years professional
2 of 5
2006
Helpdesk
1 years professional
2 of 5
2006
Hardware Engineer
1 years professional
2 of 5
2006
Framemaker
1 years professional
2 of 5
2006
Flash
1 years professional
2 of 5
2006
Fireworks (Macromedia)
1 years professional
2 of 5
2006
Financial systems
1 years professional
2 of 5
2006
Finance Experience
1 years professional
2 of 5
2006
Disaster Recovery
1 years professional
2 of 5
2006
Crystal Reports
1 years professional
2 of 5
2006
Call Centre
1 years professional
2 of 5
2006
ASP (Active Server Pages)
1 years professional
2 of 5
2006
Visual Basic (VB/VBA)
1 of 5
2006
Training (IT)
1 of 5
2006
Tivoli
1 of 5
2006
Technical Analyst
1 of 5
2006
SUN Sparc
1 of 5
2006
Storage Area Network (SAN)
1 of 5
2006
StarOffice
1 of 5
2006
SQL server (Microsoft)
1 of 5
2006
SQL databases
1 of 5
2006
Solaris
1 of 5
2006
Remote Access
1 of 5
2006
Programming/software development
1 of 5
2006
Premiere (Adobe)
1 of 5
2006
Oracle 8
1 of 5
2006
ODBC
1 of 5
2006
MySQL
1 of 5
2006
MatLab
1 of 5
2006
GoLive (Adobe)
1 of 5
2006
Access (Microsoft)
1 of 5
2006
1 = Lowest level, 5 = Highest level
Language Skills
Language
Oral
Written
English
5 of 5
5 of 5
French
4 of 5
4 of 5
German
4 of 5
4 of 5
Job Type wishes
(chosen marked with
)
Full time
Contract/Project/Freelance
Job Category wishes
(chosen marked with
)
Database Administration
DB2
MySQL
Oracle
PostgreSQL
SQL Server
Education & Training (IT)
Implementation/Consultant
BizTalk
Business Intelligence / Data Warehouse
CMS Systems
CRM Systems
EDI (Electronic Data Interchange)
ERP In General
ESDH
GIS
IT audits
IT Strategy
ITIL / Service Management
Microsoft Dynamics AX / NAV (Axapta, Financials, etc.)
Microsoft Dynamics GP (Great Plains)
Network (LAN / WAN)
Oracle Forms, Oracle PL, Oracle Developer, etc.
SAP
SharePoint
Telephony / Voice Over IP
Other IT jobs
Image Processing / Graphics
Webmaster / Web Editor
3D / Animation
DTP
CAD / CAM
Purchasing / Logistics
Recruitment
Documentation / Technical writer
Project Management
Business Intelligence / Data Warehouse
ERP in General
Microsoft Dynamics AX / NAV (Axapta, Financials, etc.)
Other Project Management Positions
SAP
Software- & Web development
Test / QA
System Administration
Backup
Citrix
Exchange
IT Manager
ITIL
Lotus Notes / Lotus Domino
Mac
Mainframe
Networks (LAN /WAN)
SQL Server
Storage
Unix / Linux
Windows Clients
Windows Servers
Job Location wishes
(chosen marked with
)
Europe
United Kingdom
East
Suffolk
Midlands
West Midlands
South West
Devon
Avon
Wiltshire
Gloucestershire
Wales
Home Counties
Cambridgeshire
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