Helpdesk Support

My working life has involved customer service/help desk in one way or another since 1986. This involved working closely with customers face to face but mainly over the . My aim now is to take my customer service skills into an industry which interests me greatly and in turn start a new career in IT.

Based in:

United Kingdom

Work experience

15 years in employment in full time jobs

Previous jobs

2001 -	Skanska Facilities
Controlling labour of 10 service engineers and a busy helpdesk for a facilities company managing the maintenance for Marks and Spencer. The contract has since been passed to Integral services (2003-2004) and more recently Quadron Services (to date) where I stayed with the contract from company to company under TUPE regs. My role hasnt changed a great deal except im now dealing more with the backround admin which includes logging planned preventative maintenance results, preparing quotes. I also prepare necessary paperwork for measurement by our QS for invoicing the client.

Skills

Skill	Experience	Level	Last used
Helpdesk	5 years professional	4 of 5	2006
Flash	2 years professional	3 of 5	2006
Excel (Microsoft)	2 years professional	3 of 5	2006
Photoshop (Adobe)		1 of 5	2006
Fireworks (Macromedia)		1 of 5	2006
Dreamweaver		1 of 5	2006

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
English	5 of 5	5 of 5

Job Type wishes

(chosen marked with Checkmark )

Full time

Job Category wishes

(chosen marked with Checkmark )

Other IT jobs
- Image Processing / Graphics
- Webmaster / Web Editor
- 3D / Animation
- DTP
- CAD / CAM
- Purchasing / Logistics
- Recruitment
- Documentation / Technical writer
Software & Web Development
- .Net / ASP.Net (C#, VB, J#, ADO, VS)
- AS/400
- ASP (vbscript, jscript)
- Business Intelligence / Data Warehouse
- C / C++
- Delphi
- EDI (Electronic Data Interchange)
- Embedded Software
- ESDH
- Flash / Actionscript
- Frontend (CSS, HTML, XHTML, Javascript)
- GIS
- GUI / Interface Design
- Java (J2EE, J2SE, JEE5, etc.)
- Lotus Domino / Lotus Notes
- Mainframe Development (CICS, Cobol, COOL, PL/1, Etc.)
- Microsoft Dynamics AX / NAV (Axapta, Financials, etc.)
- Microsoft Office (Infopath / VB / VBA / VBA.NET)
- Oracle Forms, Oracle PL, Oracle Developer, etc.
- Perl
- PHP
- SAP
- SharePoint
- Software Architecture
Support/Technician
- Support / Helpdesk / Hotline
- Support Coordinator
- Technician - External
- Technician - Internal
System Administration
- Backup
- Citrix
- Exchange
- IT Manager
- ITIL
- Lotus Notes / Lotus Domino
- Mac
- Mainframe
- Networks (LAN /WAN)
- SQL Server
- Storage
- Unix / Linux
- Windows Clients
- Windows Servers

Job Location wishes

(chosen marked with Checkmark )

Europe
- United Kingdom
  - South West
    - Avon
    - Gloucestershire