Support Manager ITIL

I have been working in IT for 13 years now and am experienced in ITIL Management, Service Support etc. I have also worked in all levels off support 1st / 2nd & 3rd line and have even done some consultancy during my time as well.

I am currently looking for work because my employer is making redundancies and although my job is safe my career progression in IT Management is going to be effected for the forseeable future.

Based in:

United Kingdom

Work experience

11 years in employment in full time jobs

Previous jobs

2004 - 2004	Halliburton
Service Desk Manager
2003 - 2004	Friends Provident
Contractor - Service Desk Team Leader and Project Manager
2001 - 2003	Virgin Atlantic
Project Manager / Desktop Manager - managed 2500 PC rollout in UK and ran the hardware maintenance team
1992 - 2001	CSC
Technical Support Manager running a team of 12 around the UK and 3rd party people installing computer networks for high street insurance brokers

Education

	Btech

Certifications / Courses

ITIL Foundation Management ()

MCP 95 & 98 / NT ()

Skills

Skill	Experience	Level	Last used
Windows NT (Microsoft)	5 years professional	5 of 5	2006
Windows 2000 / XP Pro (Microsoft)	5 years professional	5 of 5	2006
Support	5 years professional	5 of 5	2006
Service Management (ITIL)	5 years professional	5 of 5	2006
Project Management	5 years professional	4 of 5	2006
Project (Microsoft)	5 years professional	4 of 5	2006
Performance Management	5 years professional	4 of 5	2006
PC repair/maintenance (HW)	5 years professional	5 of 5	2006
Outlook (Microsoft)	5 years professional	4 of 5	2006
Office (Microsoft)	5 years professional	5 of 5	2006
NT4	5 years professional	4 of 5	2006
Novell NetWare	5 years professional	4 of 5	2006
Novadigm	5 years professional	4 of 5	2006
MCP	5 years professional	4 of 5	2006
LAN / Ethernet	5 years professional	4 of 5	2006
IPX/SPX	5 years professional	5 of 5	2006
Helpdesk	5 years professional	5 of 5	2006
Hardware Engineer	5 years professional	5 of 5	2006
Configuration Management	5 years professional	4 of 5	2006
Change Management	5 years professional	4 of 5	2006
Axios Assyst	5 years professional	4 of 5	2006
Active Directory (AD)	5 years professional	4 of 5	2006
Quality Assurance / Testing	2 years professional	3 of 5	2006
OLE	2 years professional	3 of 5	2006
Documentum	2 years professional	3 of 5	2006
DNS	2 years professional	3 of 5	2006
DHCP	2 years professional	3 of 5	2006
Consultancy - Feasibility Study	2 years professional	3 of 5	2006
Consultancy - Business Analysis	2 years professional	3 of 5	2006
Citrix	2 years professional	3 of 5	2006
Call Centre	2 years professional	3 of 5	2006
Business Change Management	2 years professional	3 of 5	2006
Bluetooth	2 years professional	3 of 5	2006
ArcServe	2 years professional	3 of 5	2006
Access (Microsoft)	2 years professional	3 of 5	2006
3COM	2 years professional	3 of 5	2006
Crystal Reports	1 years professional	2 of 5	2006
CRM systems	1 years professional	2 of 5	2006
COBOL	1 years professional	2 of 5	2006
clipper	1 years professional	2 of 5	2006
Cisco	1 years professional	2 of 5	2006
Antivirus (strategy)	1 years professional	2 of 5	2006
Adobe Acrobat	1 years professional	2 of 5	2006
Zenworks		1 of 5	2006

1 = Lowest level, 5 = Highest level

Language Skills

Language	Oral	Written
English	5 of 5	5 of 5

Job Type wishes

(chosen marked with Checkmark )

Full time

Job Category wishes

(chosen marked with Checkmark )

Project Management
- Business Intelligence / Data Warehouse
- ERP in General
- Microsoft Dynamics AX / NAV (Axapta, Financials, etc.)
- Other Project Management Positions
- SAP
- Software- & Web development
- Test / QA
Senior Management
- CEO
- CTO
- Other Top Management
Support/Technician
- Support / Helpdesk / Hotline
- Support Coordinator
- Technician - External
- Technician - Internal

Job Location wishes

(chosen marked with Checkmark )

Europe
- United Kingdom
  - South East
    - West Sussex
    - Surrey