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network and heldesk/desktop support engineer

 

I am an enthusiastic and hard worker.I will bring 7 years of experience in the IT field from desktop suport to server management.I also setup networks from laying the cables and crimping till the termination point.I have good troubleshooting skills and good people management skills.I like a good challenge and am always looking forward to learning.

Based in:

United Kingdom

Work experience

5 years in employment in full time jobs

Previous jobs

2004 - 2005   Department of Education
Management Responsibilities:

? Project Manager for antivirus rollout and service pack updates throughout Gauteng Province
? Management of Active Directory regarding group policies and user Organizational Units and creating of new users
? Management of MS Exchange 5.5 and MS Exchange 2000 mailboxes
? Manage students from various colleges who require on site experience for their diploma (Approx. 40 students)

Desktop Support Functions:

? Installation and testing of new software and hardware
? Support and administration to Head Office and District Offices throughout Gauteng
? Remote & physical support to district offices
? Support Senior Managers to the Member of Executive Council level in the department
? Creating images for current workstations and new workstations and laptops
? Upgrading of computers
? Citrix application implementation
? Testing of new operating systems (Open source)on GDE environment to cut costs of licensing of Microsoft products
? Work on iHEAT (Call logging service and support)

Network Support Functions:

? Administer LAN and WAN with 3000 connected users
? Symantec Anti-Virus administrator
? Network maintenance
? Ghost server administrator
? Server Administration for Win 2000 domain controller

Policy Development and Training:

? Refinement of GDE security policies
? Setup training plans for end users to improve their 1st level support
? Developed manuals for technicians to help support end users
? Developed step by step manuals for technicians to install various applications
? Train students from various colleges to gain practical knowledge in the IT environment
? Setup and train technicians and students in an internal IT Laboratory
? Host monthly IT forums with technicians
2002 - 2004   SITA
? Devise and Implement security policies
? Help manage various projects
? Anti-Virus administrator
? Administer and maintain LAN
? Support technician (Computer and printer)
? Citrix application implementation.
? Testing of new operating systems on GDE environment
? Creating images for current workstations and new workstations.
? Server Administration for Win 2000 domain controller
? Management of Active Directory regarding group policies and user Organizational Units and creating of new user accounts
? Management of MS Exchange 5.5 and MS Exchange 2000
1999 - 2002   College Campus
 Devising and implementing solutions to faults on the network
 Lecturing on A+ and general computer skills to students
 Training on Microsoft Office Suite
 Telephonically and physically assisting staff with technical and software support
 Network support
 Software Support
 Printer Support
 Telephonically and physically liaising with lecturers at the college to keep their studios running smoothly on the network
 Assisting sister colleges telephonically with technical support
 Providing solutions efficiently
 Working effectively at a high service level
 Devising strategies which are less time consuming and more effective
 Set up of call centre and maintenance

Education

   Diploma In PC Engineering
   MCP
   MCSE

Certifications / Courses

Parktown ()
Pretoria ()
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Rivonia ()
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Sandton ()
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II. Qualification: Microsoft Certified Professional ()
III. Qualification: Network Plus ()
Institution: Advanced Concepts ()
Institution: Advanced Concepts ()
Institution: Advanced Concepts ()
Institution: Advanced Concepts ()
Institution: Carrick & Associates ()
Institution: Carrick & Associates ()
Institution: Carrick & Associates ()
Institution: Carrick & Associates ()
Institution: College Campus ()
Institution: SITA ()
Institution: SITA ()
IV. Qualification: I-Net Plus ()
IX. Qualification: Symantec Anti-Virus 8.0 Advanced ()
V. Qualification: Microsoft Certified Systems Engineer ()
VI. Qualification: Information Security Management ()
VII. Qualification: Information Security Principles ()
VIII. Qualification: Information Security in Practice ()
X. Qualification: Life Skills ()
XI. Qualification: MS Office 2000 ()
Year: 1998-1999 (1 Year) ()
Year: 2000 (2 Months) ()
Year: 2001 (2 Months) ()
Year: 2001 (2 Months) ()
Year: 2001 (6 Months) ()
Year: 2003 (1 Week) ()
Year: 2003 (2 Weeks) ()
Year: 2003 (3 Months) ()
Year: 2003 (3 Months) ()
Year: 2003 (3 Months) ()
Year: 2003 (5 weeks) ()
I. Qualification: Diploma in Pc Engineering & A+ ()
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